Principal Application Engineer

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

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Job Description:

We are seeking a highly skilled and customer-focused HW/SW Integration & Customer Support Engineer to serve as the primary technical liaison between our customers and internal engineering teams. This role is critical in ensuring seamless hardware/software integration, delivering exceptional support, and enhancing the overall customer experience. The ideal candidate will possess strong technical acumen, excellent communication skills, and a proactive approach to problem-solving.

• Customer Interface & Support:

  • Act as the main point of contact for customers regarding hardware/software integration and technical support.
  • Provide remote and on-site technical assistance, troubleshooting, and training as needed.

• Technical Expertise:

  • Interact with positioning systems and motion controllers to support customer applications.
  • Analyze and understand customer requirements to deliver tailored solutions and technical guidance.
  • Perform hardware testing, validation, and troubleshooting based on customer use cases.

• Integration & Compatibility:

  • Support integration of hardware with software platforms, ensuring system compatibility, reliability, and optimal performance.

• Documentation & Communication:

  • Document test procedures, results, and issue resolutions for internal teams and customer reference.
  • Collaborate with engineering, QA, and product management teams to escalate and resolve technical issues efficiently.

• Continuous Improvement:

  • Contribute to the enhancement of test methods, integration processes, and overall customer experience.
  • Troubleshoot software issues and assist in designing and implementing bug fixes.

Skills:

Education & Experience:

Pay Range:

Pay Range Explained:

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.