Sr. Regional Collision Manager

Tesla Sr. Regional Collision Managers are the leaders of our internal collision centers. In this role, you will be responsible for delivering exceptional customer experience, developing team members, managing day-to-day operations, and expanding our field sites to meet the needs of our rapidly growing customer base.

We are looking for high energy, inspirational leaders that are not bound by the norms of the industry. Tesla expects first principles thinking and a laser focus on accomplishing objectives no matter the obstacle. A successful candidate will come with a wide range of collision, insurance and OEM experience, be a thought leader that puts the customer first, and have the vision. We hire leaders who want to lead a team through a revolutionary and unprecedented part of history here at Tesla, as we transform the way the industry views body repair.

• Our Sr. Regional Collision Managers must deliver excellent results and achieve goals quarter after quarter, month after month, across all aspects of customers, people, operations, strategic direction, and financials
• Customer Focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of a world-class customer service experience. We expect you to show energy and enthusiasm by going above and beyond for existing customers and when engaging with new ones. You will actively monitor customer service trends to make improvements and help the team develop standards and processes to continuously elevate the overall experience. The ideal candidate is solution-oriented, with a strong ability to identify root causes of problems and develop solutions when facing challenges
• People: Our Sr. Regional Collision Managers eliminate barriers. We expect you to lead through others and be fully committed to your team's success while actively supporting their growth and development. Your team will look to you to set the standard for open communication, active problem-solving, and a positive work environment. We will rely on your coaching and teaching skills to build a team of top talent and mentor the next generation of Tesla collision leaders
• Operational Excellence: As a Sr. Regional Collision Manager, you must understand and own every aspect of your region's performance. You will drive continuous improvements to support exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all your actions and decisions across multiple locations
• Strategic Direction: Establish the strategy and business plan for your region's overall performance and growth. Evaluate resource needs in different markets and develop new locations
• Financials: Sr. Regional Collision Managers are expected to understand our business, know their numbers, and lead the center's daily operations to achieve specific goals in quality, productivity, output, cost, and revenue/margin where applicable

• 10+ years of experience leading a collision center, refurbishment center, service center, or similar operation
• 5-10+ years of collision technical experience or aptitude preferred
• Ability to meet deadlines and be accountable for quality and quantity. Able to manage multiple tasks with competing priorities, set and achieve goals, lead group root-cause problem-solving, and develop quick countermeasures
• Ability to Travel up to 75% of the time, experienced leading teams remotely
• Excellent interpersonal and communication skills. Able to interact effectively with customers as needed
• Experience with Microsoft Office and understanding of repair estimates
• Valid driver's license preferred

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program