New

Treasury Management Service Excellence Specialist - St Petersburg, FL

Valley National Bank
$20.10 - $33.37 / hr
paid time off
United States, Florida, St. Petersburg
180 Fountain Parkway North (Show on map)
Oct 16, 2025
Back Treasury Management Service Excellence Specialist #25-1113 St Petersburg, Florida, United States Apply Apply for this job now! Apply Expected Work Hours 40 Job Description Responsibilities include, but are not limited to: Act as the day-to-day client contact for services relating to Treasury Products. Onboard and train commercial clients with the following Treasury products; Online banking with wires, Remote Deposit Capture, Bill Pay, and other products as assigned. Provide first level support to internal/external customer support for all Treasury Management and business clients, as necessary. Assist clients with routine needs such as system functionality questions, moderate level technical issue resolution, billing issues, etc. Also provides information on client transaction accounts and other general banking needs. Ensure appropriate Treasury Management documents and agreements are properly completed and executed prior to implementation. Provide excellent customer service to support and solve internal and external customer issues. Proactively time manage internal and external customer expectations when communicating and responding to processing request, instructions, inquiries, issues, voicemails, and emails to help maintain relationships. Tracks reported issues for consolidation and potential process or system change. Educate clients on account services and capabilities. Assist Treasury Management Excellence Center Manager and Team Leads with projects, activities and tasks. Prepares reports daily, monthly, quarterly and as needed. Requirements Required Skills: Proficient PC skills with Microsoft Office applications and e-mail. Attention to detail and accuracy. Strong written and verbal communication skills. Ability to multitask and prioritize workflow. Strong problem-solving skills to identify issues, determine solutions, and implement them effectively. Basic understanding of the company's products and services, as well as the ability to troubleshoot common issues. Knowledge of Treasury Management products and services. Required Experience: High School diploma or GED and a minimum of 3 years related customer service experience. Preferred Experience: Bachelor's degree with related banking experience. Full-time/Part-time Full-time FLSA Non-exempt Location(s). 180 Fountain Pkwy N Suite 200, St Petersburg , Florida 33716 , United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $20.10 - $33.37 / hour Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.