IT Support Technician

Join DLZ Corporation - A Leader in Engineering and Design!

DLZ Corporation is a nationally recognized, award-winning, multidisciplinary firm providing top-notch engineering and architectural design services, construction management, surveying, right-of-way acquisition, and materials testing.

Why DLZ?

Our commitment to excellence, innovation, and community has made us one of the top design firms in the Midwest. We focus on exceeding our clients' expectations while fostering an environment that challenges our employees and propels their careers to the next level.

DLZ is seeking a proactive, in-office IT Support Technician to be the local technical expert and key support resource for DLZ staff and systems across our Michigan offices. This role requires a self-starter who can effectively blend remote help desk support with hands-on technical support and ownership of the local office environment to ensure smooth operations and high service quality.

Key Responsibilities:

• Serve as the local IT representative for assigned regional offices, taking ownership of the computing environment and user support.
• Proactively collaborate with office staff and leadership to understand and address local technology needs.
• Provide a full range of on-site support, including:
  • New employee setup (hardware, accounts, desk configuration).
  • Break/fix for computers, peripherals, and other hardware.
  • Local server, network, and software upgrades/maintenance.
  • Maintaining regular office hours and open communication at supported locations.
• Manage and serve as the primary contact for Help Desk tickets, resolving remote technical issues efficiently.
• Coordinate and escalate complex, hands-on, or high-priority tickets to other IT staff as needed.
• Travel to other DLZ offices for projects, coverage, office remodels, expansions, or new office setups.
• Perform essential administrative tasks, including ordering hardware and software, coordinating vendor support, and user account administration.
• Manage the hardware depot, ensuring adequate on-hand materials for quick break/fix events.
• Maintain a working knowledge of the organization's Printing & Plotting Systems and coordinate with support vendors to ensure high production levels and rapid problem resolution.
• Assist with cybersecurity support (e.g., user education, initial triage) and patch management.
• Contribute to Knowledge Base articles and training programs to improve overall support efficiency and end-user production.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field, OR equivalent relevant professional experience.
• Proven strong written and verbal communication skills for effective interaction with end-users, vendors, and colleagues.
• Demonstrated ability to set priorities, manage multiple tasks, and work independently.
• Must have reliable transportation and the ability to frequently travel to regional offices.
• Ability to transport and lift equipment up to 50 lbs and perform physical tasks such as lifting equipment above your head (e.g., installing a rack-mount server or network switch).
• Willingness to work extended hours and travel between offices as required by projects or critical support needs.
• Desired Skills/ Experience - Workstation and Server administration, Cisco/SilverPeak Networking experience, CrowdStrike/Zscaler Security software, Scripting skills - PowerShell/Python Scripting.

Investing in Your Future: Our Comprehensive Benefits Package

At DLZ, we are committed to supporting the professional growth of our employees and fostering a collaborative and rewarding work environment. We offer a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Medical and dependent care flexible spending accounts
• Health savings account (HSA)
• 401(k) options (Traditional and Roth)
• Paid parental leave
• Life & AD&D insurance
• Short- and long-term disability
• Wellness program with reimbursement benefits

Join Our Inclusive and Diverse Team!

DLZ is committed to being an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment where all individuals, regardless of background, are respected and empowered to contribute their unique perspectives. Employment decisions are based on business needs, merit, and qualifications, without regard to any characteristics protected by applicable federal, state, and local laws.

In compliance with federal regulations, DLZ does not engage in any programs or practices that provide preferences or discriminate based on race, gender, national origin, or other protected categories. We are committed to ensuring a non-discriminatory workplace in line with all applicable laws and regulations.