Open Rank Patient Access Navigator (I - III)

Job Summary:

Patient Access Navigators at the CU Hemophilia and Thrombosis Center are on the front lines of the battle to improve healthcare equity by investing time and energies to help patients with congenital bleeding and clotting disorders navigate the complexities of the healthcare system. Navigators will explain clinic processes, insurance coverage, and patient responsibilities in a culturally sensitive manner to improve patient outcomes.

Access Navigators will be responsible for making the first impression for both the Center and School of Medicine. New patients will base their impression of care on the successful handling of their onboarding.

Key Responsibilities:

• Provide patients with access to information about health insurance coverage.

• Provide access to care through appointment scheduling.

• Provide access to patient care by facilitating patient transportation.

• Provide access to patient care by arranging for non-English translation at point-of-care.

• Provide access to Medications through exploration of drug company patient assistance programs.

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The Hemophilia & Thrombosis Center (HTC) is an internationally renowned specialized disease management center for children and adults within the University of Colorado, School of Medicine. The HTC provides direct comprehensive diagnostic and treatment services to over 3000 adult and pediatric patients with rare chronic bleeding and clotting disorders throughout a multiple state region. The Center encompasses a freestanding School of Medicine clinic, a specialty pharmacy, research laboratories, clinical research services, professional training, patient education, and patient outreach and support programs.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

Healthcare Technician I:

• High school diploma/GED.

Healthcare Technician II:

• High school diploma/GED.

• One (1) year of experience in patient financial counseling in a healthcare setting

Healthcare Technician III:

• High school diploma/GED.

• Two (2) years of experience in patient financial counseling in a healthcare setting

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Specialty clinic experience.

• Experience utilizing EPIC EMR.

• Bilingual in Spanish/English.

• Prior experience in outpatient clinic.

• Previous experience in prior authorization process, Medicare/Medicaid (CMS), and commercial insurance.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

• Outstanding customer service skills.

• Attention to detail.

• Strong Business and Organizational Competence.

• Time Management Skills with the ability to multitask.

• Tolerance for ambiguity and multiple conflicting deadlines.

• Initiative and adaptability to multiple conflicting deadlines.

• Ability to maintain personal accountability and integrity.

• Working knowledge of ICD9/10 diagnosis codes and CPT procedure codes.

• Electronic Medical Record proficiency.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Eddie Tapia; email eddie.tapia@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by October 22^nd, 2025.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as:

• Healthcare Technician I: $41,736 - $48,413

• Healthcare Technician II: $43,812 - $50,830

• Healthcare Technician III: $46,008 - $53,371

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.