Inside Sales Associate

Description

About Us

Family-owned and operated since 1970, we are an industry-leading gas distributor founded on unparalleled customer service. Our industrial, medical, food, and specialty gas products support a variety of industries that work daily to improve the world we live in, and our ongoing commitment to serve spans the southwestern United States with 16 locations across California and Arizona. Discover the most interesting industry you've never heard of!

Position Overview

As an Inside Sales Associate, you will assist our customers as they purchase the materials and tools they need for gases, gas equipment, and welding supplies. From the moment you greet customers until their final sales, you will provide them with the best in customer service and supply expertise.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Performs customer service activities, including receiving and entering telephone orders, answering questions, resolving challenges, and tracing order status or product shipments
• Maintains customer records and files, including accurate account setup and pricing
• Performs outbound calls to Retail and small customers
• Performs Inside Sales or Counter Sales, serving customers who come into the retail store
• Works closely with and provides support to the Outside Sales team
• Evaluates and recommends appropriate product, equipment, and programs
• Promotes 'add-on' sales of gases and high-margin hard goods accessories
• Conducts or participates in product demonstrations
• Maintains inventory for the location
• Ability to operate a forklift
• Follows all safety policies and procedures, including use of safety equipment (PPE) and equipment safeguards
• Performs other duties as assigned

Requirements

• High School Diploma/GED required
• 1+ year(s) of Customer Service/Inside Sales/Counter Sales preferred
• Welding experience is preferred but not required
• Proficient in Microsoft Office applications
• Experience in CU/TIMS or another similar customer database
• Excellent customer service and team skills

Supervisory Responsibility

This position has no supervisory responsibilities

Physical Demands

An employee must meet the physical demands described here to perform the essential functions of this job successfully.

While performing this job, the employee is regularly required to stand for long periods of time, talk, hear, and use hands and fingers to operate a computer and telephone, keyboard reach, stop, and kneel. Specific vision abilities required by this job include close vision requirements due to computer work. This person must be able to lift, carry or set down 50+ pounds.

Travel

Occasional travel between stores may be needed

Position Type and Expected Hours of Work

This is a full-time, on-site and exempt position. Typical days and hours of work are Monday through Friday, 7:00 a.m. to 4:00 p.m.

Compensation and Benefits

• Comprehensive benefits package, including medical, dental, vision, and life, 401k match
• Professional development opportunities and ongoing training
• Healthy work/life balance and a collaborative and inclusive company culture

This job description is not intended to be all-inclusive. An employee may perform other related duties as negotiated to meet the organization's ongoing needs.

WestAir Gases and Equipment, Inc. is an Equal Opportunity Employer.