New 
Senior Product Marketing Manager, AI Business Solutions eCommerce
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 18, 2025 | |
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OverviewMicrosoft's Global Marketing Engines & Experiences (GMEE) organization is transforming marketing at Microsoft by driving programs that engage customers personally and deliver measurable business outcomes. Within GMEE, eCommerce is foundational for acquiring and building long-term customer relationships at scale. This eCommerce team role will be responsible for accelerating growth of Microsoft 365 Copilot licenses among existing eCommerce customers. In this role, you will lead eCommerce customer expansion strategy, customer insights, and programs designed to grow the average Copilot licenses per eCommerce customer. You'll drive strategic planning and execution, leveraging data-driven insights, and lead cross-functional team collaboration to unlock transformative Copilot growth among eCommerce customers. You'll partner across marketing, product marketing, finance and engineering to define high-impact opportunities, build business cases, and align investments that deliver customer expansion growth.
Responsibilities Customer Expansion Programs: Lead strategic planning and execution to grow Copilot licenses among existing customers through new business and marketing programs.Performance & Insights: Leverage performance data and customer lifecycle insights to spotlight trends and opportunities.Customer Journey Enhancements: Analyze and recommend customer journey optimizations designed to improve eCommerce customer expansion of Copilot licenses.Cross-Functional Team Leadership: Build relationships and drive ideation and alignment across eCommerce, product marketing, marketing, engineering and finance teams to deliver business impact.Other Responsibilities: Embody our culture and values | |