Manager Claims

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.

Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you'll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.

We are prioritizing candidates who live within driving distance of our office in Omaha, Nebraska. Remote candidates can live in one of the following states: Florida, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and Texas.

This position is responsible for planning, staffing and developing employees in an effort to create an empowered, high performance team dedicated to serving our customers. The individual is responsible for communication and implementation of process improvements which are consistent with our defining objectives.

What you'll do:

• Hire, develop and coach employees through the employee progression plan or career path. Hold 1:1s, attend and facilitate team meetings, and roll down enterprise strategies. Manage individual performance objectives and yearly reviews, including the Incentives program. Administer corrective and separation actions.
• Mediate, remove impediments, manage risks, handle escalations, and resolve issues.
• Lead strategic and tactical objectives that drive process improvements necessary to serve the enterprise.
• Maintain relationships across the organization to ensure consistency of practices and processes, including collaborating with Workforce Management teams.
• Manage and balance the department budget to provide appropriate staffing level to support the enterprise, including overtime if applicable.
• Facilitate/contribute to one or more Community of Practice that sets standards, provides shared knowledge opportunities, and oversees improvements to those specific areas of Benefits.

To be considered for this position, you must have:

• Bachelors Degreein a related field and five (5) years of experience working with teams in an operational or strategic setting and two (2) years leadership experience. An equivalent combination of education and experience may be substituted to meet this requirement.
• Experience in measuring quantity and quality of team results.

The strongest candidates for this position will also possess:

• Experience in the Health Insurance Industry.
• Facilitation Training.
• Servant Leadership Training.
• Agile 101 Training.
• Crucial Conversations and Crucial Confrontations Training.

Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers.

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.