What to Expect
Tesla continues to scale at breakneck speed aligned with our mission to accelerate the world's transition to sustainable energy. At Tesla, our Operations Managers are the front-line leaders of our Service, Delivery, Collision, and other operations. They manage day-to-day operations and proactively develop team members to reach their full potential. Our Operations Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To facilitate the growth of our Robotaxi program, the North America Service Operations team is seeking a dynamic problem solver with exceptional ability to challenge us to think differently. The right person is hungry to dive into critical challenges, breaking down silos and partnering closely with cross-functional teams across Tesla to drive the business forward, while building an all-star team to maintain our Robotaxi fleet.
What You'll Do
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Monitor service trends and develop standards and processes to maintain the uptime of the Robotaxi fleet
- Understand and improve all aspects Robotaxi Service performance, championing safety, efficiency, quality, and technical acumen in Service operations
- Lead daily operations, from Service to cleaning to managing our Lost and Found process
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Coordinate across the market and other teams at Tesla to remove blockers to the growth of the Robotaxi program
What You'll Bring
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong problem-solving skills
- Experience leading teams and managing a diverse group of roles and responsibilities
- Analytical mindset and courage to question the status quo - ability to ask structured questions and quantify impact if you recognize an opportunity to improve
- Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
- Relentless drive for excellence that stands out among peers, regardless of background
- Experience running complex processes using Lean or other techniques
- Ability to influence and build relationships without authority, from front-line technicians to executive leadership
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
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Tesla Motors, Inc.
paid holidays, flex time, 401(k)
Oct 25, 2025