Datacenter Field Engineer

Data Center Field Technician

12+ month contract

Must be willing to travel to various Data Centers in the local metropolitan area (mileage reimbursed) area

Responsibilities:

• Analyze, troubleshoot, and resolve issues within IT infrastructure including Multi OEM Enterprise systems, servers, storage, and networking.
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting.
• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
• Provide installation and or break/fix support, including component replacement and hardware troubleshooting, while following detailed instructions.
• Able to proficiently perform clearly defined data center support tasks with remote guidance.
• Demonstrate hands-on practical knowledge of systems and procedures.
• Operational management tasks including working to resolve escalations and clearing blocking issues to enable continued delivery of datacenter support activities
• When assigned as a resident, the CE shall perform other tasks as assigned and directed by the local customer. The assigned tasks will be consistent with the specific SOW governing the site.

Requirements:

• Must have a valid driver's license, car insurance and mailing address. Must provide transportation to and from required work location at own expense.
• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
• Requires good understanding of the general/technical aspects of the job.
• Must be familiar with basic Microsoft Office products.
• Must possess written and verbal communication skills.
• Must be organized and able to document daily activities.
• Ability to maintain successful communication and working relationships with management, peers, and customers at all levels.
• Ability to work both solo and within a team structure.
• Experience & Education:
• High School Diploma or GED equivalent.
• A basic understanding of Storage theory, Server layout and Network concepts is a plus.
• 1-3 years of technical experience is a plus.

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