Customer Support Analyst

22nd Century Technologies, Inc.
United States, Florida, Deland
Oct 28, 2025
Job Title: Customer Support Analyst Location with zip code : Deland, FL 32720 Duration: 8 Months + EXT Onsite Role, Work Hours: Flexibility to work hours between 7:00 AM & 7:00 PM and/or Saturdays, either on a rotation or as part of a regular and on call work schedule. Note: Telecommuting: This position does not allow telework. Required Experience : Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment. Ability to plan, organize, manage and track projects Ability to communicate effectively both verbally and in writing Ability to read, understand, and comply with the department's policies Role & Responsibilities Serves as primary support for conference room and huddle space meeting room projection and LCD monitor display systems, including various models of Polycom video conferencing and teleconferencing equipment. Conducts or coordinates with the appropriate Client section or contracted vendor for initial installation and configuration of equipment. Responsible for assuring routine maintenance and tracking of equipment to include keeping adequate inventory of replacement bulbs, and keeping up with loaner projectors, mobile display monitors and other related equipment. Responsible for setting up and configuring wePresent wireless presentation devices to approved standards. Assures firmware, startup screens and instructional posters and how to guides are kept up to date, tracks placement, assures IP address are properly reserved and maintains documentation. Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning. Work with the Organizational Change Management Multi-Media Team on the development and up-keep of how-to videos concerning the use of the equipment used in Central Office Conference Rooms and Huddle Space meeting areas. Assists the Workstation Support Supervisor in the troubleshooting of specialized applications including Enterprise Electronic Document Management System (EEDMS), Primavera, various Engineering applications, Department developed applications and other software. Assists with standard workstation support issues and PC replacements as needed. May be called upon to generates reports from SCCM on various specialized software installs and licensing or to evaluate and conduct research of new proposed software solutions. Performs other duties assigned. 4. Assists in setting up and supporting iPhone and Android phones 5. Performs other duties assigned.