Customer Service Agent, Air Export (Japanese Accounts-Focused)
 Staffmark Group | |
$23.00-$25.00
| |
paid holidays
| |
 United States, California, South San Francisco | |
 Dec 23, 2025 | |
|
Job Title:
Customer Service Agent, Air Export (Japanese Accounts-Focused)
Department: Air Export Operations
Reports To: Air Export Operations Supervisor
Location: South San Francisco, CA (Onsite)
Industry: Freight Forwarding/ Global Logistics
Schedule: 8am - 5pm (M - F)
Summary:
The Air Export Customer Service Agent is responsible for providing exceptional customer service to our clients throughout the entire air export process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.
Essential Duties and Responsibilities:
Customer Service:
* Respond promptly and professionally to customer inquiries via phone, email, and in-person.
* Build and maintain strong customer relationships.
* Proactively communicate shipment updates and any potential delays to customers.
* Resolve customer issues and complaints effectively and efficiently.
* Identify and address customer concerns and provide solutions to improve customer satisfaction.
Air Export Operations:
* Track and monitor air shipments from origin to destination.
* Coordinate with overseas agents, carriers, and airlines to ensure timely and accurate delivery of goods.
* Prepare and review air waybills, invoices, and other necessary documentation.
* Assist with the resolution of operational issues and delays.
* Monitor shipment progress and proactively address any potential problems.
Other Duties:
* Participate in team meetings and training sessions.
* Assist with other department projects as needed.
* Stay updated on industry regulations, procedures, and best practices.
Qualifications:
* 1-2 years of experience in air export logistics or customer service preferred but not required.
* Excellent communication and interpersonal skills, both written and verbal.
* Strong problem-solving and analytical skills.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Experience with freight forwarding software (e.g., CargoWise, Blue Yonder) a plus.
* Ability to work independently and as part of a team.
* Strong attention to detail and accuracy.
* Business Level Fluency in Japanese or prior work experience in a Japanese-owned company The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. | |