Imaging Technician

Providence Health & Services
life insurance, parental leave, 401(k)
United States, California, Santa Monica
Feb 19, 2025
Description Provides repairs, scheduled maintenance, and calibration on diagnostic imaging equipment and ancillary equipment used within the imaging environment. Services imaging equipment in assigned geography which may include but not limited to the following modalities: CR, Portables, C-Arms, conventional X-Ray, R&F, tomography, mammography, ultrasound, CT, MRI, Cath labs, nuclear medicine or linear accelerators. Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Essential Functions: Communication Communicates effectively with clinical and technical caregivers who may have a limited knowledge of technology. Effectively tailors communication to the audience. Articulates technical issues in a clear and concise manner. Consistently communicates in a manner that de-escalates situations with caregivers and vendors. Critical Thinking Demonstrates knowledge and understanding of the pertinent technical and application environment across CTS. Works in and through challenging situations with both internal and external customers. Competently overcomes resistance and setbacks. May participate in root cause analysis in response to system issues and downtimes, to improve reliability and recovery. Customer Focus Provides helpful hints and location(s) of training materials. Provides caregiver education as needed Displays strong customer focus skills. Regularly engages key caregivers (rounding, escalation, etc.) and provides representation for IS/Clinical Engineering to the caregiver. Participates in discussions with caregiver to assess needs. Takes accountability for customer satisfaction. Defines solution options and recommendations. May attend daily huddles as the CTS representative, speaking to issues and commitments, then documents and escalates appropriately. Independent Work Provides support in situations where multiple disciplines are involved. Demonstrates long and short-range planning skills and the ability to implement them in day to day operations and projects. Looks for opportunities to actively optimize workflows to increase productivity. Consistently completes personal development and performance goals. Understands concerns of mission, quality, business partners, people and financial results and seeks input on how to achieve outcomes that balance those concerns. Leadership Leads small to medium projects that involve team members. Actively seeks constructive feedback while remaining open and receptive to it. Volunteers for opportunities and actively finds ways to contribute to team goals / team discussion. Offers guidance to other team members on policies, procedures, and documentation for day-to-day work efforts. Seeks out opportunities to aid others facing resistance and setbacks. Exhibits leadership skills in performing on call / requested support / escalation / oversight duties. Organizes multiple efforts and responds to shifting priorities. Teamwork Works directly with Providence organizations and vendors providing feedback to ensure stable environments. Owns ticket resolution/repair to the satisfaction of the caregiver. Strives to listen, understand, and support the needs of others in a sensitive manner. Develops effective working relationships. Independently seeks out opportunities to assist other team members in their time of need. Partners to drive team efforts and initiatives. Participates in the assigned "on-call" rotation for 24/7 - 7 days a week support, if applicable. Works collaboratively with others, trusting and accepting ideas that maximize overall efficiency. Supports other team members with guidance on policies, procedures, and documentation. Time Management Looks at work efforts and has the ability to understand the time involved with any given task. Asks for resources from leadership if additional assistance needed to meet defined timelines. Provides recommendations to improve operational workflows. Required Qualifications: Associate's Degree in Biomedical Equipment Technology or Coursework/Training: Electronics Technology, Military or Technical Training or equivalent educ/experience Upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information. Preferred Qualifications: 3 years of experience as a Radiological Service Engineer Or 5 years experience in repair of biomedical equipment or equivalent field Required upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. Job Specific Knowledge, Skills and Abilities: Biomed Documentation Utilizes documentation to identify trends on repairs Identify needed reports Develops and maintains technical documentation associated with troubleshooting caregiver hardware and software issues. Maintains and improves documentation standards. Documents complicated workflows consistently Regulatory Requirements Follows OEM instructions when doing repairs, calibration and tests. Complies with department policies, procedures and standards. Clinical Engagement Effectively communicates both verbally and in writing with staff, physicians, and visitors. Actively participates with clinical department/ministry teams, e.g., imaging staff, PACS admins, etc. Builds relationships through rounding with staff. Interprets how changes will impact imaging devices / systems. Demonstrates understanding of the broad business requirements of the clinical caregivers for the departments assigned. Provides technical support (via telephone or on-site) to other engineers. Provides consultation, information, training, and support to hospital staff and physicians in evaluating new or proposed Diagnostic Imaging and related systems. Functions as the liaison between the manufacturer and the hospital personnel regarding equipment quality and standards before and after purchase. Technology Foundation Electronics Theory Demonstrates broad knowledge of electronic theory, technology, and test equipment. Demonstrates broad knowledge of color code conventions used in component and wiring marking. Operates a wide variety of hand-tools, power tools, and test equipment used in the repair, testing and calibration of medical equipment. Takes safety precautions while performing service-related activities with electrical equipment and identifies means to make a safer environment. Participates in the local lock out, tag out (LOTO) program Medical Imaging Devices Performs repair, calibration, testing, and preventative maintenance on a variety of imaging devices according to manufacturer's specifications. Demonstrates knowledge of basic anatomy and physiology as applied to use of imaging devices. Runs diagnostic programs on a broad range imaging devices and uses results to identify any issues. Follows through on any necessary repairs/calibrations. Maintains an adequate supply of specific and common spare parts to reduce equipment downtime. Demonstrates knowledge of ultrasound and X-Ray physics Operating Systems & Networks Demonstrates knowledge of the application and repair of infrastructure supporting imaging equipment (e.g., computers, servers network equipment). Runs various diagnostic programs (e.g., ScanDisk, Ping, Trace Route, OS commands). Demonstrates basic knowledge of network theory and how it applies to Providence medical assets. Understands and assists in the configuration of DHCP operations. Provides basic troubleshooting of PACS, DICOM and Imaging Networks. Performs repair, calibration, testing, and preventative maintenance on a variety of imaging devices according to manufacturer's specifications. Demonstrates knowledge of basic anatomy and physiology as applied to use of imaging devices. Runs diagnostic programs on a broad range imaging devices and uses results to identify any issues. Follows through on any necessary repairs/calibrations. Maintains an adequate supply of specific and common spare parts to reduce equipment downtime. Demonstrates knowledge of ultrasound and X-Ray physics Operating Systems & Networks Demonstrates knowledge of the application and repair of infrastructure supporting imaging equipment (e.g., computers, servers network equipment). Runs various diagnostic programs (e.g., ScanDisk, Ping, Trace Route, OS commands). Demonstrates basic knowledge of network theory and how it applies to Providence medical assets. Understands and assists in the configuration of DHCP operations. Provides basic troubleshooting of PACS, DICOM and Imaging Networks. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 347922 Company: Providence Jobs Job Category: Clinical Equipment Job Function: Clinical Support Job Schedule: Full time Job Shift: Variable Career Track: Technical/Skilled Support Department: 4011 SS ISSTE CT SRVC SOCAL Clinical Engineering Address: CA Mission Viejo 27700 Medical Ctr Rd Work Location: Mission Hospital Mission Viejo Workplace Type: On-site Pay Range: $41.81 - $64.91 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.