SUMMARY: The Payments Operations Risk Manager works in a remote environment and directs a team of remote employees, as required. Responsibilities include overseeing and managing the risk associated with Payments Operations within the organization. This role involves developing and/or overseeing a program that identifies, analyzes, and mitigates risks to ensure the integrity and security of Payments Operations processes. The Risk Manager collaborates with various departments to implement risk management strategies and ensure compliance with corporate and regulatory requirements. Specific functional ownership includes, but not limited to, Risk & Control Self Assessments (RSCA), audit oversight (internal, compliance, SOX), risk and compliance monitoring, quarterly controls, procedure management, information lifecycle management (ILM), and department reporting / analytics.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Manages and directs a team of remote employees responsible for the daily operational functions within Payments Operations Risk team.
- Works closely with Treasury, Compliance, Audit, Risk and Fraud to ensure operational standards are consistent with the most current regulatory guidelines and that effective controls are implemented to mitigate risk and losses to the bank.
- Conducts staff meetings of department's personnel, or confers with subordinate personnel to discuss departmental problems, regulatory updates, or to explain procedural changes or practices.
- Develops a strategic business plan to support the corporate goals and vision of the bank's branding and growth models while ensuring operational soundness, adherence to policies, procedures and regulatory guidelines.
- Provides input to the strategic planning and new product process as it relates to Payments Operations and the bank as a whole.
- Assumes leadership role in bank implementations of systems/tools designed to create efficiencies, mitigate risks and improve processes for the department and the bank.
- Participates in bank-wide activities related to hardware/software conversions and/or mergers & acquisitions and oversees the department's deliverables. Ensures all deliverables remain on target.
- Develops staff and ensures that the team's service behaviors contribute to the bank's overall strategy for the customer experience.
- Leads the team in developing a partnership with key working units within corporate to ensure there is a bridge that solidifies a cohesive environment focusing on teamwork.
- Analyzes reports and data to identify processing trends, staffing requirements, etc.
- Monitors areas of responsibility and implements effective goals and tools to measure success for driving the team effectively.
- Compiles regular and special reports as required by bank and government regulations.
- Identifies and addresses systemic issues and takes the appropriate actions to remediate exceptions.
- Creates, monitors and reports variances of departmental budgets and provides recommendations for capital expenditures and staffing.
- Supports efforts to increase revenue, manages expenses and initiates cost reduction programs.
- Manages vendor relationships to ensure compliance with contracts and bank policies. Ensures associated Service Level Agreement requirements are met.
- Responsible for the accurate and timely escalation of all vendor production issues.
- Stays abreast of industry trends by attending seminars, training sessions and workshops as necessary to develop and ensure compliance with banking regulations, federal and state regulations, and standards for financial institutions.
- Works closely with the operations management team and senior management to ensure the corporate vision and strategy are being executed and that associated goals are achieved.
- Ensures that operational units are functioning within industry standards and that operational procedures are streamlined and efficient, maintained to industry standards and are fully documented for all departmental processes.
- Communicates business and departmental objectives to the team ensuring they remain well informed of business activities and of their required contributions to goals.
- Establishes standards, applicable goals and maintains accountability.
- Develops an effective network of communication within the operations team and with key working units to ensure shared knowledge and understanding of business activities.
- Develops, tests and executes the department's Contingency and Disaster Recovery Plans.
- Additional duties and projects as assigned by senior management.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
SUPERVISORY RESPONSIBILITIES
- Supervises function, projects or services and/or one or more employees, as applicable.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance coaching; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION
Bachelor's Degree or equivalent work experience required
EXPERIENCE
- 5 - 10 years in Payments Operations Risk role required
- 3+ years in a leadership or supervisory role required
- Payments (ACH, Wire, RTP/FedNow) core processing application experience preferred
CERTIFICATES, LICENSES, REGISTRATIONS
- ACH Accredited Professional (AAP) Certification preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Critical thinker with strong research and analytical skills.
- Ability to work in a fast-paced and matrixed environment.
- Strong attention to detail.
- Strong Microsoft Excel and PowerPoint presentation skills (building executive reporting)
- Excellent problem-solving skills.
- Strong engagement skills that influence with ability to work across stakeholder groups to influence and execute.
- Ability to write policy and procedures and create workflow diagrams.
- Knowledge of risk techniques, practices, and control frameworks
- Knowledge of various banking, payment industry rules, and regulatory requirements
- Knowledge of treasury/cash management/payment products, preferred
- Fast learner, with the ability to adapt to new systems and methodologies to obtain better results for risk mitigation.
- Clear and effective communication skills with the ability to present complex information concisely.
ADDITIONAL INFORMATION
- Candidates residing in locations within BankUnited's footprint may be given preference.
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BankUnited
Nov 03, 2025