Senior Program Manager - IHP

RESPONSIBILITIES

Program Management and Administration

• Manage the day-to-day operations of the department, including course scheduling, faculty assignments, and coordination with registrar.
• Oversee academic calendars, key deadlines, and internal communications to ensure efficient program function.
• Support program assessment, annual reporting, and data collection processes in collaboration with departmental and institutional leadership.
• Lead student orientation, onboarding, and program-related events.
• Serve as the primary point of contact for program inquiries, policies, and procedures.
• Partner with marketing and admissions teams to support recruitment and enrollment initiatives.

Budget and Financial Management

• Oversee the program's budget, including planning, monitoring, and reconciliation of expenditures.
• Manage payments for personnel, including term lecturers.
• Track spending trends, project future costs, and develop annual budget forecasts to ensure responsible stewardship of institutional resources.
• Provide periodic financial reports and recommendations to departmental and institutional leadership.

Transfer Equivalency and Academic Pathways

• Oversee and maintain the transfer equivalency process to ensure accurate and timely evaluation of external coursework.
• Collaborate with the Registrar's Office, Admissions, and academic departments to develop and update transfer equivalency guides, articulation agreements, and transfer credit policies.
• Evaluate external course content for alignment with program learning outcomes and credit-hour expectations.
• Provide guidance to advisors, faculty, and prospective students regarding transfer credit applicability and degree completion pathways.

Student Support and Advising

• Oversee advising and progression review processes for students.
• Monitor student performance and coordinate intervention strategies for those experiencing academic or personal challenges.
• Collaborate with student services, registrar, and advising teams to ensure consistent and proactive academic support.
• Promote inclusive and equitable learning environments that recognize diverse backgrounds and learner needs.

EDUCATION, EXPERIENCE, AND SKILLS

Required:

• Bachelor's Degree in a relevant discipline. Master's preferred.
• Minimum of 5 years of experience in higher education program management, student services, or academic administration.
• Demonstrated commitment to inclusive excellence and student-centered learning.
• Strong organizational, communication, and leadership skills.
• Ability to work independently and prioritize among deliverables

Preferred:

• Master's Degree in a relevant discipline preferred.
• Experience with transfer equivalencies, articulation agreements, and academic advising.
• Familiarity with student information systems, degree audit tools, and learning management systems.
• Proven ability to manage complex projects, prioritize competing demands, and coordinate across departments.
• Strong skills in continuous quality improvement with the ability to identify and communicate actionable strategies to leadership, and implements solutions accordingly.
• Experience working with dynamic, fast-growing online academic programs and supporting the unique needs of adult and nontraditional learners.