Supervisor, Dispatch

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people.

National Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in Northborough, MA.

This role will work onsite 4, 10-hour days per week, Wednesday through Saturday. Shifts are Wednesday: 12pm -10pm, and Thursday, Friday and Saturday, either 8am-6pm, 9am-7pm or 10am-8pm.

We engage, manage, and motivate the MA Dispatching team through the efficient execution of Customer Meter Services (CMS) workload and Gas Field Operations support.

• Manage, plan, and execute to the monthly and annual emergency and non-emergency workplan
• Act as a communications HUB for field operations, customer, and community, regulatory, pipeline safety, engineering, and other stakeholders ensuring required support foundation is in place to be able to situationally execute to field incidents
• Provide in-depth analysis of operational data to provide insights and recommendations to improve customer satisfaction, reduce costs and improve effectiveness.
• Effectively manage, motivate train, and educate the dispatching team through their daily operations
• Take responsibility for the execution of same day dispatching of all work, ensuring optimal productivity, customer satisfaction and compliance with all relevant regulations
• Contribute to the protection and safety of the public by coordinating the company's response to all electric and/or gas issues

• Bachelor's degree and 3+ years of experience in dispatching or supervisory experience preferred
• In lieu of degree, high school diploma or equivalent and 5+ years of dispatching or supervisory experience required
• Utility industry experience preferred
• Proven ability to multi-task effectively and remain focused throughout workday
• Strong verbal communications, organization and planning skills required
• Proven experience effectively motivating, guiding, and leading a team
• Demonstrated temperament to remain calm when all around you is not
• Proven capability to analyze situations or significant amounts of work and make quick decisions
• Proficiency with software applications, including Microsoft Office 365 required
• Ability to work different shifts required, with potential to work weekends
• Valid driver's license required

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