New

Network Operations Specialist

Ericsson
life insurance, paid time off, sick time, 401(k)
United States, Texas, Plano
Nov 04, 2025
Join our Team Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1, and TN. Ericsson also does not hire F-1's working on EAD for this position. About the opportunity: We are looking for a Network Operations Specialist. This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Monitor, detect, classify, escalate, and coordinate events to prevent service degradation; drive timely response and resolution in line with SLAs. Lead end-to-end incident lifecycle from detection through remediation and post-incident reviews; ensure root-cause analysis and permanent corrective actions are identified and tracked. Manage secure remote access to sites and systems for troubleshooting, change execution, and maintenance, ensuring compliance with policies and audit requirements. Receive, validate, and fulfill legal or regulatory data requests, ensuring timely and compliant delivery while maintaining evidence trails. Monitor and support core network and radio access network components; coordinate maintenance windows, upgrades, and contingency planning to maintain service quality. Provide proactive and reactive assurance tasks, including alarm correlation, performance monitoring, and validation of service health across networks and platforms. Quickly triage alarms, perform correlation across domains (RAN, Core, EMS), determine priority, and drive appropriate remediation actions with cross-functional teams. Liaise with network engineering, service delivery, security, and vendors to ensure consistent incident handling, change control, and service restoration. Maintain accurate incident records, change logs, and operational reports; communicate status to stakeholders and customers; participate in post-incident reviews and continuous improvement. Follow internal procedures and industry standards; ensure that operational activities meet quality, security, and regulatory requirements. Identify process bottlenecks, tool gaps, or automation opportunities; contribute to troubleshooting playbooks, runbooks, and automation initiatives to improve MTTR and SLA compliance. The skills you bring: Bachelor-level degree in engineering (IT, Telecom) or equivalent. 3-5 years deploying system tests and leading testing teams. RAN, Core, Cloud, BSS, OSS, or similar telecom domains. Knowledge sharing and collaboration, problem solving and creative thinking, effective communication, analytical approach to problems, delivering results and meeting customer expectations. Total experience of at least 4 years in the telecom industry, with experience in operations and configuration management within a customer service delivery organization or telecom operators; strong understanding of multi-vendor network implementation and integration; ability to interpret quality indicators and drive corrective actions; KPI knowledge including formulae, degradation, and troubleshooting. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) \|\| Plano Job details: Automated Operations Engineer Job Stage: Job Stage 4 Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents. Your Financial Security We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.