Sales Support Rep

The Sales Support Representative job responsibility is to assist with tasks related to the Oticon internal and external sales team. This individual will be responsible for administrative tasks for the Sales organization.

Duties also include order entry, customer contact and follow up and working closely with both the regional sales teams and the sales operations teams. The Sales Support representative works with the Manager of Sales Operations to determine the needs of the department.

• Outbound calls to customers as a follow up to orders.
• Order entry, clerical projects, misc. and literature orders via phone, email, or e-commerce sites.
• Data maintenance and clean up.
• Responsible for reporting IT issues related to errors in system functionality.
• Responsible for entry of orders obtained at national events and conferences.
• Order entry of promotional activities and proper tagging in CRM.
• Provides professional and courteous customer support.
• Testing new or changes to Navision functionality.
• Maintains customer satisfaction and addresses customer requests for materials/ supplies thru VIA.
• Participates in some sales related functions: such as special projects, meetings and training.
• Responsible for handling and maintaining requests sent to email boxes within 24 hours from date of request.
• Responsible for making calls to customers to increase seminar attendance and * updating attendance in the CRM system.
• Responsible for data integrity in the CRM system which includes data cleanup projects in NAV/CRM
• May perform miscellaneous tasks/projects as directed by manager

• Must be able to perform each essential duty satisfactorily.
• Requires strong customer service and communications skills
• Must be assertive and creative and possess the ability to handle multiple tasks.
• Must perform well as both an individual contributor and/or team player.
• High School diploma required.
• Additional requirements are knowledge of Microsoft Office. Customer service experience is a plus.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Values

We Create Trust - We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.

We are Team Players - We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.

We Create Innovative Solutions - We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.

We Apply a Can-do attitude - We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.