Bilingual Portuguese English Customer Service Specialist

Are you passionate about helping people and solving problems? Do you enjoy working in a dynamic, client-focused environment where no two days are the same? We are looking for a bilingual candidate to join our client's Scaled Business Success (SBS) team at as a Client Service Specialist and play a key role in supporting small businesses as they grow their teams.

This is a fully remote, long-term temporary opportunity for a highly motivated and tech-savvy professional who is fluent in both Portuguese and English and resides in the Eastern Time Zone.

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  Deliver exceptional support to small business clients via phone, chat, and email, helping them resolve issues and make the most of their Indeed accounts

  
  
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  Take a consultative approach to understanding client needs and delivering thoughtful, solutions-oriented guidance

  
  
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  Educate clients on Indeed's growing suite of products to ensure they get maximum value and results

  
  
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  Meet and exceed client experience metrics such as CSAT and conversion rates

  
  
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  Collaborate with internal teams including Product, Operations, Search Quality, and Aggregation to troubleshoot and elevate the client experience

  
  
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  Thrive in a team-oriented, fast-paced, and feedback-rich environment where continuous learning is the norm

  
  

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  1+ year of experience in customer service or B2B client support

  
  
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  Fluent in Portuguese and English (written and verbal) - this is a must

  
  
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  Tech-savvy with the ability to quickly learn and adopt new tools and systems

  
  
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  Experience with online advertising, SEM, PPC, recruitment marketing, or staffing is a strong plus

  
  
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  Strong multitasking skills and the ability to remain calm and professional under pressure

  
  
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  Eagerness to learn, grow, and contribute to a team that values both experimentation and excellence

  
  

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Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.