GSOC Shift Lead - Full Time

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is Hiring a GSOC Shift Lead to work at a Tech Company located in Milpitas, Ca!

Pay Rate: $30.00 / Hour

2 Shifts Available: Day / Grave

Requirements:

*Active CA Guard Card

*Active State Drivers License of 1 or more years

*Prior GSOC Lead / Supervisor Experience 1 or more years

*Security experience of 2 or more years

*Intermediate to advanced technology skills

*Level 1 Certificate (Power to Arrest and Appropriate Use of Force Certificate)

*Use of personal electronic devices while on duty is prohibited

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead. The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

RESPONSIBILITIES:

Carry out all core GSOC Operator duties, including monitoring global threat intelligence, video surveillance, access control, alarms, and life safety systems; responding to incidents; and coordinating emergency support.
• Serve as the primary escalation point for critical incidents, ensuring timely and accurate communication to site, regional, and enterprise-level leadership.
• Mentor and guide GSOC team members to strengthen skills, improve performance, and maintain best practices.
• Identify operational gaps and lead process improvements that enhance efficiency and reduce risk.
• Establish and uphold GSOC standards for operational excellence, compliance, and customer service.
• Take initiative in dynamic situations, acting decisively and reliably on high-priority tasks with minimal oversight.
• Maintain situational awareness across global operations and ensure effective coordination during crises.
• Work closely with internal teams and external partners to resolve complex issues and improve collaboration.
• Support the rollout of new technologies, workflows, and playbooks to optimize GSOC operations.
• Accurately document incidents, escalations, and process improvements in designated platforms.
• Perform other leadership duties as assigned.

QUALIFICATIONS (MUST HAVE):

• Bachelor's degree in security management, Emergency Management, Criminal Justice, International Relations, Security Studies, Political Science, or a related field highly preferred; and/or a minimum of three (4) years of relevant experience in a GSOC environment, Emergency Operations Center, Emergency Management, Crisis Management, or a related security discipline.
• Proven leadership experience, including mentoring peers and driving operational improvements.
• Strong verbal and written communication skills; able to interact effectively with all levels of management.
• Proficiency in Microsoft Office and familiarity with GSOC technologies (CCTV, access control, incident management platforms, mass notification systems, threat intelligence tools).
• Exceptional critical thinking and problem-solving skills; able to make sound decisions in fast-changing or ambiguous situations.
• Highly dependable and trusted to manage sensitive information and critical tasks independently.
• Professional demeanor with excellent customer service skills.

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Military and/or law enforcement experience
• College degree in Communications, Criminal Justice, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.