Dealer Warranty Programs Specialist

Job Description:

Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, Dealer Warranty Programs Specialist focused on warranty programs for dealers to join the Technical Service Organization team at Mopar Headquarters, in Auburn Hills, Michigan.

The Dealer Warranty Programs Specialist position is responsible for managing dealer programs that include but are not limited to a dealer evaluation program that rewards dealers with simplified claims processing based on select criteria, a program where dealers provide repair information beyond what is needed for claim review, and a program that connects assembly plants with dealers experiencing warranty issues. The specialist will use multiple systems in the warranty suite. Written and verbal communication skills are critical.

Duties include:

Dealer Evaluation Program:

• The evaluation program has been established for several years. A thorough analysis of the existing criteria, along with an exploration of potential alternatives, is required to ensure continued effectiveness. Leading this comprehensive review will be among the initial and critical responsibilities of the selected candidate.
• Development of criteria to determine vehicle repeat repairs
• Learning and updating SAS code used in evaluation processes
• Weekly, monthly, and quarterly updates to dealer facing website
• Evaluation, assignment, and communication of results at the dealer level and with and Field Operations
• Coordination with Claim System Business owner to ensure proper system parameters

Repair Information Program:

• Use of AI and other analytics tools to improve understanding of repair order data analysis
• Partnership with Global for common repair information standards
• Coordination with Technical Assistance evaluation of repair information quality

Dealer Partnership:

• Analysis of dealer claims data compared to plant vehicles to identify potential dealers
• Contacting dealers and Field Operations personnel for dealer selection in program
• Establishing frequency of contacts between plant and dealership
• Support of cross functional team (Assembly, Field Operations, Service)

Systems to be used:

• Stellantis Global Claim System (GCS)
• SAS Enterprise Guide for evaluation
• Snowflake
• Co-Pilot
• JD Power

Basic qualifications:

• Bachelor's degree
• 3+ years of data analytics or related experience
• Proficient in MS Office 365
• Must be able to build presentations and deliver to groups
• Data analytics skills including SQL code
• Ability to interact effectively with various management levels
• Ability to multi-task and prioritize in a challenging and fast-paced work environment
• Ability to deal effectively with a wide range of dealership personnel and field operations staff

Preferred Qualifications:

• Data analytics across multiple platforms (SAS, Stellantis Global Claim System, Snowflake, Palantir)
• Engineering level systems expertise
• 2 years or more experience with Dealership &/or Field Claims systems and processes
• Existing, positive, relationships within dealer facing organizations