Aging Case Aide 2 (Local Government) - Monroe County Area Agency on Aging

Are you a compassionate individual looking for a rewarding career? If so, join Monroe County Area Agency on Aging as an Aging Case Aide 2 to make a positive impact in the lives of vulnerable, elderly members in our community. We are committed to strengthening family life, assisting individuals in attaining or maintaining independence and self-care, and protecting adults in danger of neglect, abuse, or exploitation. Apply today to support and empower the well being of adults by providing information and assistance so they can remain active, healthy, productive, and independent throughout the community!

As an Aging Case Aide 2, you will be tasked with fielding a large volume of incoming calls where you will be responsible for assisting older adults in obtaining a wide range of services. Work involves supporting professional and technical social services personnel in providing information and referral activities to older adults in order to help them better understand the community resources available to meet their individual needs. You will play an active role in identifying and engaging isolated individuals throughout the county, ensuring they are aware of and connected to helpful resources, services, and programs. Additional responsibilities include:

• Maintaining up-to-date knowledge regarding community programs and services
• Compiling accurate intake and referrals documentation
• Interviewing older adults over the phone
• Providing detailed explanations relating to the procedurals aspects of obtaining services
• Completing Reports of Needs for Protective Services
• Representing the agency at fairs and events
• Performing miscellaneous administrative tasks as needed

Work Schedule and Additional Information:

• Full-time employment. Travel, overtime, and after hour work may be required.
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1; or
• Two years of public contact work, including one year in a human services program; or
• Any equivalent combination of experience and training.

Other Requirements:

• This particular position also requires you to possess a valid driver's license which is not under suspension.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.