Senior IT Field Technician

The Senior IT Field Technician will provide on-site technical support, troubleshooting, and maintenance of IT systems and equipment in support of the FAA BNATCS contract. This role requires strong problem-solving skills, customer service orientation, and the ability to work independently in diverse environments while ensuring that FAA BNATCS contract end-users have reliable access to technology resources for the IT infrastructure to operate smoothly.

Key Responsibilities

On-Site Support

Travel to client or company locations in Northern Virginia to diagnose and resolve IT issues.
• Install, configure, and maintain hardware (computers, printers, mobile devices) and software.
• Provide support for networking equipment, cabling, and connectivity issues.

Troubleshooting & Maintenance

• Identify, analyze, and resolve technical problems in a timely manner.
• Perform preventive maintenance on IT systems and equipment.
• Escalate complex issues to higher-level support teams when necessary.

Customer Service

• Act as the primary point of contact for end-users requiring field support.
• Communicate technical solutions clearly and effectively to non-technical users.
• Maintain professionalism and build strong relationships with clients and staff.

Documentation & Reporting

• Record service requests, resolutions, and equipment inventory.
• Provide feedback on recurring issues to improve IT processes.
• Ensure compliance with IT policies and security standards.

** This position is contingent upon Peraton award of the associated contract. **

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) with 8 years of experience or Master's with 6 years of experience. An Associate's may be considered with 2 additional years of experience (for 10+ total)
• 6+ years of IT support experience, preferably in a field technician role.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking basics, and common enterprise applications.
• Familiarity with remote support tools and ticketing systems.
• A valid driver's license is required for this role.
• While this is a remote capable position- candidates must be willing to travel to multiple sites in the local DC/Maryland/NoVA local area as necessary.
• US Citizenship with the ability to obtain a Public Trust clearance

Preferred Qualifications

• Excellent troubleshooting and problem-solving abilities.
• Strong interpersonal and communication skills.
• Ability to work independently and manage time effectively.
• Customer-focused mindset with attention to detail.
• Experience with cloud platforms (Microsoft 365, Google Workspace) is beneficial.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.