Wheeler Front of House Coordinator

Job Postings Closing Dates: A job posting may close before the listed deadline if the number of applications reaches the limit for that position. If the original deadline produced fewer applications than expected, the posting may remain open longer.

Application: The application must be filled out completely; stating "see resume" anywhere in the application, is not an acceptable substitute for a completed application.

*Up to $3,000 Sign On Bonus May Be Available*

Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer

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Job Title: Wheeler Front of House Coordinator
Department: Wheeler Opera House
Classification: Non-Exempt

Hiring Range: $27.74/hourly - $31.21/hourly

Salary Range: $27.74/hourly - $41.26/hourly

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Position Summary: The Front of House Coordinator supports all operational and administrative functions of the Wheeler Opera House's Front of House department. This role focuses on event coordination, audience safety, volunteer program management, and upholding the Wheeler Opera House's commitment to providing exceptional customer service and maintaining a safe and welcoming environment for all patrons and staff.

Supervision Exercised and Received: Position works under the direct supervision of the Front of House Supervisor. Position oversees SIT Front of House Representatives and volunteers when on duty.

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Essential Job Functions:

Event Operations & Safety

• Functions as Front of House Manager or Assistant Manager for events and performances, as assigned, ensuring seamless audience flow, adherence to safety protocols, and quality service:
• Conducts thorough pre-event inspections, identifies and mitigates potential risks, and ensures all staff and volunteers understand and comply with safety procedures.
• Coordinates with production, box office, artist services, and other departments to ensure smooth event operations and clear communication.
• Ensures proper set-up, tear down, and maintains cleanliness and readiness of lobby, theater, and event spaces. This may include lifting and moving of lobby furniture and basic venue maintenance (light vacuuming, garbage/recycling removal, surfaces cleaning, etc.).
• Liaises with artists and their teams to facilitate merchandise sales and meet-and-greet events. Collects, deposits and records merchandise and seller fees.
• Responds to and manages emergency situations, demonstrating sound judgement and adherence to safety protocols to ensure well-being of guests and staff. Possesses proficient knowledge and command of Wheeler medical emergency/evacuation protocols and procedures.
• Models and delivers exceptional customer service to all patrons, addressing conflicts or concerns promptly and professionally.
• Collaborates with Front of House Supervisor to ensure the highest standard of audience experience, aligning with the Wheeler Opera House's mission and values.
• Serves as an ambassador for the Wheeler Opera House, maintaining a warm, welcoming, and inclusive environment for all guests.

Volunteer Program Administration

• Serves as the primary administrator for the volunteer program, overseeing recruitment, orientation, scheduling, and day-of-event volunteer supervision.
• Maintains up-to-date volunteer records, schedules, and software, ensuring compliance with organizational policies.
• Develops and executes volunteer appreciation initiatives and recognition efforts to foster a sense of belonging and inclusion.
• Collaborates with the Front of House Supervisor to review and enhance volunteer manuals, guidelines, and expectations. Implements and maintains exceptional onboarding program for volunteers.
• Provides leadership and support to volunteers, modeling best practices and reinforcing the importance of volunteer contributions to the success of the Wheeler Opera House.
• Develops outreach strategies to ensure the continued growth and excellence of the volunteer program

General Administration & Team Support

• Participates in post-event reports and debriefs, and contributes ideas to enhance Front of House operations.
• Assists with interviewing, hiring, scheduling and training intermittent Front of House staff.
• Supports procurement needs for Front of House operations, ensuring supplies and equipment meet operational demands.
• Provides support as needed for capital projects and RFPs to ensure timely and efficient project execution.
• Collaborates on off-site initiatives, community engagement, and special events, providing staffing help, logistical support, and leadership.
• Works with Wheeler Opera House and City of Aspen team as needed to support broader organizational goals.

City Organizational Values

• Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
• Other duties as assigned.

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Core Competencies: Displays the following key competencies in the overall job performance to include knowledge, skills, and abilities.

* Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.

* Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.

* Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.

* Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities, and challenges.

* Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.

* Leadership: Ability to lead small teams to execute events. Provides training and instruction to overhire and volunteer front of house team.

* Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.

* Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.

* Problem Solving: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

* Safety: Knowledge of policies, procedures, and strategies to promote safety operations relevant to the Wheeler Opera House

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Minimum Requirements:

Education: High school Diploma or GED equivalent

Experience: A minimum of (2) years of direct experience in customer service at live events.

Technical Knowledge: Proficiency in Microsoft Word, Excel, and Outlook (Email). Must have a basic understanding of computers and online computer-based technology applications, which includes accessing web-based platforms.

Licenses & Certifications: Must possess a valid Colorado driver's license or be able to obtain one within 30 days of start date.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements above.

Preferred Candidate: Bachelor's degree preferred. Prior experience in performing arts/events a plus

NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours:

* Regular full time, hours vary with workload and season schedule.

* Evenings/Weekends will frequently be required in addition to or instead of traditional weekday hours depending on department needs and event calendar.

* Overtime may be required during peak times.

* Holidays may be required dependent on event schedule.

Work Environment:

* Indoors: Performing arts center environment, including a potential need to stand for extended durations and have exposure to noise and vibration, extended hours in darkness or limited lighting, in addition to a typical office environment

* Off-Site/Outdoors: Event management of off-site locations.

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Physical Demands:

Bending: Bending or position oneself to move an object from one level to another.

Gripping/Grasping: Ability to apply pressure with fingers and palm.

Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.

Hearing: Perceiving and comprehending the nature and direction of sounds.

Reaching: Extending the hands and arms or other device in any direction.

Repetitive motions: Making frequent or continuous movements.

Sitting: Remaining in a stationary position.

Standing: Ability to sustain position for a period of time.

Stooping: Bending body downward and forward by bending spine at the waist.

Talking: Communicating ideas or exchanging information.

Visual Acuity: Ability to bring objects into focus.

Mobility: Ability to move to traverse from one location to another.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.