Principal Solution Architect - IBM Mainframe, Z Systems Hardware Support Specialist

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Principal Solution Architect (PSA) is a field-based technical pre-sales role that focuses on developing comprehensive Hybrid Infrastructure solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service offerings, and fostering strategic relationships to drive business growth. In this role you will be working with customers, delivery, and internal sales teams to develop and maintain strategic relationships and be a trusted advisor to grow our Hybrid Infrastructure services business.

The IBM Z SystemsHardwareSupport Specialist provides technicalexpertisefor the planning, deployment, operation, and ongoing support of IBMZ Systemsenvironments. This role works closely with customers, sales teams, and technical stakeholders to ensure reliable, high-performance mainframe solutions that meet business and operational requirements.

What you will do

• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services.

• Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs).

• Analyze technical and competitive considerations, defining actions to meet customer expectations in the sales cycle by uncovering customer long-term goals and requirements and crafting solutions that build towards the desired end goals.

• Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth.

• Grow influence in your assigned territory by high levels of engagement with vendors/partners/customers/Sales as a strategic advisor and being seen by teammates as an expert in the field.

• Act as a subject matter expert in multiple families of products and solutions, providing regular contributions to CDW marketing approved online activities, such as LinkedIn, blog posts, online magazine, etc.

• Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SAs, Solution Executives, and Field Sellers.

• Mentoring and coaching of solution architects around best practices to engage with coworkers and customers.

Technical & Customer Support Responsibilities

• Provideongoing technical, non-defect supportfor IBMzSystemshardware and related software components.

• Delivereducation and technical guidanceto system programmers and customer technical staff on new IBMzSystems features and capabilities.

• Supportsolution development activities, including architecture design, migration planning, implementation, and post-deployment support.

• Assistwithproblem analysis and escalation, coordinating with IBM and internal teams as needed to ensuretimelyresolution.

Pre-Sales & Solution Support

• Collaborate closely withCDW Sales Specialistsand technical teams to supportpre-sales activitiesrelated to IBMzSystemsservers.

• Contribute to solution design discussions, helping crafttechnically sound and customer-aligned IBMzSystemssolutions.

• Develop and deliverpresentations, technical documentation, and project plansto support customer engagements and solution proposals.

What we expect of you:

• Bachelor's Degree or equivalent experience.

• Minimum of (8) years in technical, pre-sales, or post-sale delivery role.

• Motivated, self-starting, and able to independently perform high quality work with minimal guidance.

• Understand industry-specific challenges, regulations, and best practices.

• Tailored recommendations and position the company's solutions effectively within the industry landscape.

• A PSA should be able to work effectively in a team, lead technical discussions, and influence decision-making.

• They may also provide guidance and mentorship to junior team members.

• A PSA must have a customer-centric mindset and be able to understand and articulate customer needs effectively.

• They should possess excellent communication and presentation skills to engage with customers, gather requirements, and explain technical concepts in a clear and concise manner.

• Building relationships, understanding customer pain points, and providing tailored solutions are key aspects of this role.

• The candidate should have the ability to design and communicate comprehensive solutions that address customer requirements, business challenges, and build consensus around the final solution.

• They should be skilled in analyzing complex problems, identifying appropriate solutions, and translating technical concepts into understandable terms for customers.

• Strong problem-solving skills are crucial for identifying and resolving technical issues or gaps in proposed solutions.

• Willingness and ability totraveloccasionallyto customer locationsacross the United States,including someweekendavailabilityworkasrequiredto support customer needs and project timelines.

Mainframe Specific Qualities:

• Demonstrated experience inplanning, installing, configuring, and upgrading IBMzSystems Server technologies, including hardware lifecycle management.

• Strong hands-on experiencemonitoring, managing, and troubleshooting IBMzSystemsserver hardware, with the ability to perform effective problem determination and resolution.

• ProficiencyusingHardware Management Console (HMC)andSupport Element (SE)consoleson IBMzSystemsserversfor system configuration, diagnostics, and maintenance activities.

• Working knowledge ofIBMzSystemsstorage solutions and peripheral devices, including integration considerations and operational support.

• Solid understanding ofenterprise IT environmentsand the role of IBMzSystemswithin complex infrastructures.

• Working knowledge of the IBM z/OS operating system, including use ofIBMTSO and the Hardware Configuration Manager (HCM) to configure IBMzSystemsservers under z/OS, a plus.

Pay range: $148,000 - $200,000 depending on experience and skill set

Annual bonus target of 25% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.