Claims Operations Team Lead - Small Business, Treaty and Embedded

Division: Claims Operations

We are recruiting a proactive and people-focused Claims Operations Team Leader to guide a team of Claims Assistants and by leading, managing and development of strategic initiatives. If you enjoy developing others, enhancing processes, and providing excellent service to internal and external partners, this role gives you the chance to make a meaningful impact.

You'll play a key role in ensuring our claims processes run smoothly, efficiently, and in line with our service standards. Your responsibilities will include:

• Directing the assignment of responsibilities and guaranteeing the team completes work that is both high in quality and timely.
• Addressing performance issues constructively and promptly.
• Running regular team meetings to review capacity, training needs, and workflow.
• Coaching, mentoring, and supporting team members to grow in their roles.
• Crafting and maintaining personal development plans and leading biannual appraisals.
• Encouraging a culture of inclusion, collaboration, and continuous improvement.

• Producing accurate weekly, monthly, quarterly, and annual performance metrics.
• Owning service catalogues, service levels, and operational metrics for the Claims product area.
• Embedding strong peerreview processes for highimpact tasks.
• Managing workflow tools to ensure data accuracy and reliability.
• Reviewing team tasks to determine whether work should be completed internally or outsourced.
• Monitoring centralized and outsourced processing performance.

• Building positive relationships with Claims leaders, underwriters, brokers, external clients, and internal teams such as Compliance, Risk, IT, Finance, and Reinsurance.
• Responding promptly and accurately to client and broker queries.
• Partnering with Claims leadership on daytoday engagement and issue resolution.
• Communicating resource constraints and SLA updates clearly and proactively.

• Finding opportunities to standardize, centralize, automate, and improve processes.
• Acting as a subject matter expert for system and process changes.
• Making sure the team possesses the skills and knowledge required to address current and upcoming business demands.
• Highlighting error trends and delivering targeted training.

You're someone who thrives in a collaborative environment and enjoys helping others succeed. You bring strong communication skills, a solutions-focused approach, and a genuine interest in improving how things work. You're comfortable balancing people leadership with operational delivery and enjoy working with a wide range of partners.

• Experience managing or supervising others (or a willingness to complete our manager training programme).
• Proven administrative experience, ideally in insurance or financial services.
• Experience in highvolume data environments, reporting, or operational support.
• Knowledge of claims processes, particularly London Market, Guidewire, or Lloyd's systems.

• Effective communication abilities, including writing, speaking, and attentive listening.
• Confident using MS Office (SharePoint, Teams, Word, Excel).
• Analytical, accurate, and comfortable working with data.
• Highly organized with strong administrative skills.
• Able to work effectively under pressure.
• Strong relationshipbuilding and stakeholdermanagement skills.
• A great teammate who takes initiative and contributes proactively.
• Attention to detail and dedication to highquality work.

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold
• Strive for better
• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs
• Up to $700 reimbursement for home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
• Up to 26 weeks of fully paid parental leave
• Up to 2.5 days paid annually for volunteering at a charity of your choice
• Flexible working policy, trusting our employees to do what works best for them and their teams

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $70,000-$75,000 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.