Advance Team Liaison

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.

As an Advance Team Liaison you will be a part of CPS' Advance Team - our frontline responsible for helping implement customers' specialty pharmacy programs. The Advance Team is expected to prepare new customers for a successful program launch and enable those customers to deliver outstanding clinical and operational results within a short period of time. This Team will help recruit and train the permanent staff for each customer program, ensure a smooth customer onboarding experience, and engage with hospital leadership and staff on behalf of CPS.

Primary Responsibilities:

• Centralized / oversight responsibilities:
  • Developing processes for safe and efficient fulfillment of specialty medications
  • Developing training materials for permanent on-site Liaisons
  • Developing and delivering workshops and/or development seminars for client-based liaisons and leadership groups
  • Representing CPS at conferences and workshops
• On-site launch responsibilities:
• Educating customer's leadership and clinic staff on the CPS model, to gain their support
• Re-designing workflows to help the customer deliver the CPS experience to patients
• Initializing work in CPS launch clinics and ensuring that the patient/CPS engagement is appropriate and consistent with customer preferences. This includes:
  • Ensuring that every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival
  • Explaining the benefits of the customer's specialty pharmacy, without impeding patient choice of pharmacy, and achieving patient participation
  • Successfully enrolling patients into the program
  • Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
  • Overseeing services provided to enrolled patients - ensuring that everything from order entry to final verification is completed quickly, accurately, and in accordance with patient's needs
  • Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome
  • Appropriately triaging any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)
• Assisting the site General Manager with recruitment and training of permanent on-site liaisons
• Training client staff liaisons to ensure the CPS model is followed consistently and each liaison is trained in the same way

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• A Pharmacy Technician license, active and good standing in home state as well as the ability to acquire multiple as needed
• A certification through the PTCB, or willing to become certified within the first 60 days of employment
• Experience as a specialty pharmacy liaison or technician
• Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic)
• Knowledge of benefits investigation, prior authorization support, and patient financial assistance work
• Proficiency in standard workplace software (e.g., MS Office), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx)
• Demonstrated solid people skills and the ability to work with teams across customers
• Ability to travel by air and car anywhere in the country to customer sites (valid driver's license is required)

Preferred Qualifications:

• Demonstrated ability to start from scratch, execute quickly and accurately without pre-defined processes and protocols, and an interest in defining such processes and protocols for the future
• Demonstrated patience to adapt to customers' preferences and processes, while always upholding CPS standards

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.