Overnight Manager on Duty

Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.

Who We Are:

Founded in 1960, Loews Hotels & Co. operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

• Many of our Leadership positions are bonus eligible

What We're Looking For:

An experienced and confident Overnight Manager on Duty who thrives in a leadership role during the hotel's overnight hours. You will serve as the senior operational leader on-site, ensuring seamless service delivery, guest satisfaction, and safety. This role demands a proactive, resourceful professional who can make sound decisions under pressure while maintaining Loews Hotels' commitment to excellence.

Who You Are:

• Natural Leader: You inspire and motivate teams, fostering collaboration and positivity.

• Guest-Centric Professional: You anticipate guest needs and deliver exceptional experiences with genuine care.

• Clear Communicator: You engage effectively with guests, team members, and cross-functional departments.

• Calm Problem Solver: You handle challenges with confidence, making quick, informed decisions.

• Organized Multitasker: You prioritize effectively in a fast-paced environment, ensuring operational excellence.

What You'll Do:

Operational Leadership

• Act as the senior leader overseeing hotel operations during the overnight shift.

• Ensure all departments deliver consistent, high-quality service aligned with Loews standards.

• Monitor and respond to guest feedback, implementing strategies to enhance satisfaction and loyalty.

Guest Engagement

• Serve as the primary point of contact for guest inquiries and concerns overnight.

• Escort VIP guests to their rooms and coordinate special requests throughout their stay.

• Maintain visibility in guest areas, ensuring a welcoming and secure environment.

Safety & Security

• Conduct regular property rounds, inspecting guest areas, F&B outlets, conference space, and back-of-house spaces.

• Collaborate with Security, law enforcement, and medical personnel during emergencies.

• Uphold safety protocols and ensure compliance with hotel policies.

Reporting & Communication

• Prepare detailed shift reports summarizing operational performance and guest feedback.

• Communicate effectively with management and other departments to ensure continuity of service.

Other Responsibilities

• Attend mandatory training sessions and meetings as scheduled.

• Maintain regular and reliable attendance in accordance with company standards.

• Adapt to varying schedules based on business needs.

• Handle emergencies with professionalism, ensuring guest and team member safety.

• Perform additional duties as assigned to support hotel operations.

Your Qualifications Include:

• Bachelor's degree or equivalent work experience required.

• Minimum two (2) years of guest service experience in hospitality.

• At least one (1) year in a leadership role within guest services.

• Familiarity with hotel Property Management Systems (Opera Cloud preferred).

• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

• Ability to stand and walk for extended periods; flexible to work weekends, holidays, and overnight shifts.

This Position Reports To:

• Director of Rooms