Associate Engineer

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

We are seeking an Associate Engineer with hands-on experience in validating NICE CXone products and testing both custom-built and commercial customer engagement solutions. The ideal candidate brings strong knowledge of user acceptance testing (UAT), AI-driven IVR systems, and cross-team collaboration.

This role is well-suited for an engineer ready to take ownership of strategic test planning, improve QA processes, and guide team members toward delivering high-quality customer-facing software.

• Lead test planning and execution for new features within CCaaS, IVR, and customer engagement platforms, with a focus on NICE CXone system functionality.
• Develop, refine, and manage test cases, test scripts, and acceptance criteria based on requirements and design flow documentation.
• Own the UAT lifecycle, coordinating with business stakeholders, software developers, and testers to ensure proper validation of customer-facing workflows.
• Conduct testing for AI-based IVR systems, validating conversational paths, routing logic, and integrated customer experiences.
• Validate features that support customer feedback collection, surveys, and post-interaction analysis across multiple channels.
• Identify, document, and communicate defects while ensuring efficient resolution and retesting.
• Mentor junior testers and help define scalable QA best practices.
• Collaborate closely with teams working with utility-industry clients, ensuring software meets both business and regulatory expectations.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of software testing or QA engineering experience, preferably with customer service, telephony, or CCaaS systems.
• Hands-on experience with NICE CXone, Omilia, and CallVu software including testing workflows, routing logic, and integrated customer interactions.
• Strong understanding of manual testing, test case development, and UAT procedures.
• Excellent communication skills and proven ability to work collaboratively across technical and business teams.

Preferred Qualifications

• Experience working with or supporting PSEG Long Island (PSEGLI) or other large utility customer service organizations-a strong bonus given domain-specific workflows and requirements.
• Background supporting AI-driven customer interaction systems and large-scale contact centers serving over one million customers.
• Knowledge of networking fundamentals, TCP/IP, or network security concepts.

Key Skills We Value

• Leadership in test execution and planning
• Analytical problem-solving and defect resolution
• Strong documentation and organizational skills
• Ability to collaborate across development, testing, and business units
• Continuous improvement mindset and initiative

Benefits*: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.