Sr. Manager- Operations (PC Conversions)

Requisition ID:911761
Store #:Q00005 Vision Associates Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

Vision Associates is the nation's leading optical dispensary management & consulting company. Our mission is provide the highest level of service and integrity. Our extensive background in the optical industry enables us to provide solutions that promote growth and profitability. In partnership with our clients', our foremost objective is to deliver complete and comprehensive service that reflects our commitment to eye care excellence.

Everyday we feel inspired to ignite our passion for patient care. Our people work closely with doctors, learn from complex medical cases, and make a difference in patients' lives. We unleash the power of optical.

Vision Associates is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

Lead the conversion team to execute flawlessly the conversion plans related to integrating a new optical Professional Company (PC) within EssilorLuxottica after acquisition through a Management Service Agreement. Responsible for the preparation work, launch and on-boarding of new optical professional corporations. Assist in day-to-day operations of the brand.

MAJOR DUTIES AND RESPONSIBILITIES

• Lead the team and actively participate in the development and execution of conversion plans to ensure successful completion of each PC transition.
• Collaborate with cross-functional partners, 3rd party vendors, and leaders to help establish each PC's unique technology conversion strategy including but not limited to point-of-sale (POS) migration, electronic health records migration (EHR), network conversion, optometric equipment integration, data storage solutions, hardware recommendations, managed vision care transition strategy, inventory acquisition, etc.
• Directly partner with IT and technical partners to develop internal processes, standards, and strategies for a fast-growth plan.
• Manage multiple conversions simultaneously; each may be in a different phase of completion. Provide continuous follow-up and support for past conversions.
• Partner with IT, Operations and Training to develop timelines that cover technology transition, training, and post-conversion support.
• Deliver activities outlined in the project plan to meet expectations and achieve desired outcomes. Activities include but not limited to data and equipment requests, supply ordering, coordination for software accounts creation, and tracking management for conversion equipment deliveries.
• Build and foster collaborative relationships with all brand team members, field leadership and corporate departments.
• Apply knowledge and experience to identify risks, develop and evaluate alternative solutions to drive positive outcomes.
• Lead special projects (e.g., Telecom changes, future EHR changes, etc.) in conjunction with conversion cadence; supports business operations team as needed.
• Support creation of data packages for professional services and fees in our POS.
• Conduct onsite assessments to identify successes and opportunities in relation to our conversion and implementation approach to bridge gaps or modify plans to ensure a successful conversion.
• Conduct project post-mortems (Lessons Learned) and document best practices; leverage continuous improvement principles to improve go-forward process.

BASIC QUALIFICATIONS

• Bachelor's Degree or equivalent experience
• 5+ years in retail or specialty retail
• Experience in retail field operations or healthcare environment
• Firm understanding in electronic health records, point-of-sale, insurance and medical billing (i.e., CPT codes)
• Strong organizational skills - project management, time management and prioritizing
• Advanced knowledge of Microsoft Office including Word, Excel (complex spreadsheets) and PowerPoint
• Strong analytical and critical thinking skills
• Strong Customer Service Orientation - phone skills, problem solving, timely and appropriate follow-up
• Excellent communication skills - written, verbal, listening and presentation
• Ability to balance multiple projects simultaneously keeping to deadlines
• Ability to continuously travel up to 75% in North America

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.