Service Specialist

Are you a Service Specialist looking to join one of the top companies in the Business Process Outsourcing industry?

Are you looking to further your career and grow?

Do you have customer service experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in West Henrietta, NY. Interested?

Here's what you'd do:

• This role is heavily focused on high-volume outbound calling to connect with clients who have enrolled with Bill Pay powered by Bill but have not yet registered.
• Our goal will be to guide them on how to get started and help facilitate any questions they may have on the product.
• Delivers quality service to the clients who are utilizing Bill Pay powered by BILL.com through our integrated partnership.
• They interact via phone, email, chat, and other avenues, primarily outbound calling.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more clients' products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Here's what you'll get:

Pay: $18/hr.

Hours: 40 hours/week.

Length: Temp (6 months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 2 years of customer service experience.
• Minimum of 2 years of experience in customer outreach.

• Comfortable with high-volume outbound calling.
• Confident, clear, and professional phone presence.
• Resilient and motivated by goals and metrics.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.