Operations Training Specialist

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Make it Happen Hopkins!

Hours: Full Time, 40 Hours Per week

Shift: Monday-Friday; 8:00am-4:30pm

Location: Baltimore, MD

JOB SUMMARY:

Reporting to the JHCH Education Supervisor, the Home Medical Equipment (HME) and Distribution Trainer supports the training and development needs of the HME and Distribution teams. This role acclimates new employees to the department and develops, coordinates, and delivers educational materials and instructional sessions-both instructor-led and virtual-related to workflows, new products, and service lines. The trainer assists with implementing training programs that align employee performance with business goals, partners with subject matter experts to support the development of effective teaching practices, and monitors and tracks departmental training completion to ensure employees meet operational and organizational requirements.

It is a beautiful thing when a career and a passion come together. Here at Johns Hopkins Care at Home (JHCH) we aim to foster meaningful connections and promote a collaborative, employee-driven work environment. Our dedicated team members are making a difference every day in the lives of our patients right in the comfort of their homes and throughout our community. We strongly believe that the future of healthcare is in the home!

QUALIFICATIONS:

Education:

• Associate degree and/or a professional certification(s) in Adult Learning or Healthcare Equivalent certification, along with related experience is preferred.
• Other professional certification(s) and/or related experience beyond minimum training may substitute for formal education on a two years' experience for one-year education basis.

Required Licensure, Certification, On-going Training:

• Associate degree or a professional certification(s) in Adult Learning or Healthcare Equivalent certification, along with related experience is preferred.
• Valid State Driver's License required
• Proof of Automotive Insurance required

Work Experience:

• Minimum of 1-3 years of prior experience in adult education/training or healthcare operations is preferred
• HME experience is preferred.

Knowledge, Skills, and Abilities:

• Highly effective written and verbal communication and interpersonal skills to establish working relations that foster optimal quality teamwork and education
• Knowledge and application of adult learning principles
• Proficiency in Microsoft Office Applications - Word, Excel, PowerPoint, etc.
• Understanding of how to operate general office and communications equipment, including personal computers and audiovisual equipment
• Possess the ability to coach, influence, facilitate, present, communicate, process development, analyze and problem solve
• Ability to incorporate policies, procedures, and specific business process needs into training. Ability to utilize multimedia technology and authoring tools
• Strong organizational skills and ability to work independently to execute training deliverables.
• Critical thinking and strong analytical skills to support education.
• Personal attributes of patience and professionalism; must be able to relate and encourage trainees without intimidating them
• Strong time management skills to manage multiple priorities
• Ability to present complex information, using language and analogies appropriate to the audience
• Experience in adult education/training in the healthcare industry preferred
• Experience in HME/DME clinical workflows, inventory management processes and related software (i.e., Brightree, Apacheta) preferred.

WHAT AWAITS YOU?

• Career growth & development
• Comprehensive benefits package; https://mybenefitsjhhs.com/
• Diverse & collaborative working environment

Questions? Contact the Recruiter: msabo5@jhmi.edu

Salary Range: Minimum 24.32/hour - Maximum 40.16/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.