New

Manager, Project Management Office

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Dec 23, 2025
Project Management and Content Development Uses critical thinking skills and high emotional IQ to manage high-priority, complex, system-wide initiatives that support MGB strategic priorities on a system-level Collaborates with Engagement Lead to translate leadership vision into actionable initiatives with clear scope, goals and objectives, involving all relevant stakeholders to set achievable timelines with appropriate interim milestones to mark progress Works collaboratively with operational and clinical leadership, developing trusting relationships with MGB leadership that transcend individual projects; acts as a liaison from C-suite Leadership, helping to reinforce alignment with C-suite goals Directs efforts of Delivery Team, delegating and leveraging their skills and experience to define and execute the project work more effectively Actively facilitates and participates in the work as appropriate, gathering information, performing analyses, assisting executive and senior leadership to make informed data-driven decisions, and developing/giving presentations with the goal of advancing and achieving the stated milestones and objectives Develops a detailed project plan to monitor and track progress; manages changes to project scope and schedule; identifies, tracks, and develops mitigation plans for risks; reports and escalates as needed Facilitates leadership to define quantitative and qualitative goals and potential impact on MGB cost, quality, and revenue; measures, tracks and reports on project performance and impact; leverages internal and external benchmarking data as appropriate Develops plans for appropriately transitioning project work to ongoing operations, including business case, roles and responsibilities, governance structures, process definition, and resourcing needs At times, may need to manage/collaborate with external consultants and contractors, helping them adapt to the MGB culture and obtain information/data necessary to successfully complete their assignments Analysis/Data Driven Decision Making Understands various data sets exist throughout the organization and externally, able to coordinate and collaborate with resources across the matrixed organization to manage the full spectrum of analysis related to the project Ensures appropriate quantitative and qualitative business operational, and financial analyses are leveraged to support leadership decision-making, and Communicates the data to both business and clinical constituents in a clear, meaningful, and concise manner. Manages the full spectrum of analysis related to the project/committee Conducts appropriate project-specific external research on current trends, benchmarks, and best practices; shares relevant information Provides input to the team or senior leadership on additional analyses and key next steps that would aid decision-making Facilitates discussions to define metrics that measure impact of the initiative and to develop the processes for quantifying the metrics on a regular basis, including trends from a baseline If indicated, provides MBG Budget Directors and other financial leaders with data and reports substantiating actual savings/revenue achievements Change Management Leverages best-in-class methodologies to help the organization and individuals adjust to and buy-in to the changes that are inherent in the system-wide initiatives Identifies and communicates the opportunities and risks associated with the change, surfaces and addresses resistance to change Partners with Internal Communications and others to develop two-way communication plans and content for town halls, broadcast messages, toolkits to support information cascades, etc. Develops processes to track and sustain changes Communication and Collaboration Develops strong, positive relationships with all levels of staff across MGB; collaborates with these colleagues to leverage their expertise and experiences to identify best practices and advance the work Prepares concise, creative, professional summaries of analyses; presents findings and recommendations clearly and persuasively to all levels of staff, including executive and senior management groups throughout the system, targeting the presentation towards the knowledge level and needs of the audience Contributes to the communication of project plans, project objectives and milestones, implementation plans to all stakeholders and other relevant parties Staff Development Supervises a team of entry level and/or mid-level internal consultants/project managers Manages the employee lifecycle, including hiring, onboarding, coaching and delivering performance appraisals, and offboarding Coaches and mentors staff to develop trusting and collaborative relationships with leaders across the system that enable them to translate vision into actionable implementation plans, identify opportunities through analyses, proactively facilitate collaboration and decision-making across the System to implement complex initiatives, and prepare effective communications Develops individualized professional development plans and provides development opportunities aimed at enabling each person to reach their highest potential at MGB Assist direct reports with managing workload across several projects, brokering conversations with Delivery Leads as necessary Mentors staff to receive feedback from and deliver feedback to colleagues Encourages equity, inclusion, and diversity What You'll Bring* Required: Bachelor's Degree in Project Management, Business Administration, Healthcare Administration or other related field of study required 8+ years project management experience required 5+ years of experience of progressively responsible work history in a project management/internal consulting role, within a complex multi-faceted organization working with senior level leaders Preferred: Master's degree preferred 2+ years of experience within a healthcare or hospital environment preferred Healthcare industry experience strongly preferred Direct people management responsibility preferred Process improvement skills and/or training preferred Additional Knowledge, Skills and Abilities: - Strong leadership and team management skills to guide and support project teams. - Excellent organizational and time management skills to manage multiple projects simultaneously. - Proficiency in project management tools, software, and Microsoft Office applications. - Effective communication and interpersonal skills to engage stakeholders and ensure project success. - Strong problem-solving and critical-thinking abilities to address challenges and drive solutions. - Knowledge of project management methodologies, best practices, and healthcare industry standards. Schedule and Work Model Full-time (40 hours Monday through Friday) standard business hours Hybrid working model: On-site at Assembly Row in Somerville, MA approximately 3 days/week, and on MGB hospital campuses based on business needs. Days in office vary depending on current project work. May involve work outside usual business hours (Some weekend retreats and evenings / early mornings to meet with clinicians. Need to be flexible with hours worked.) Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.