Services Repair Coordinator

Services Repair Coordinator

Do you enjoy leading and motivating others to deliver successful solutions for business and customers?
Would you like the opportunity to be responsible for business growth?

About Us

Waygate Technologies, a Baker Hughes business is the world's first and only full stream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, WT harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. WT helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of WT, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company's global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup - inventing smarter ways to bring energy to the world.

Be part of a team that makes a difference to our business

As Services Repair Coordinator, you will:

Job Description Summary

The Service Coordinator is responsible for the daily operations of the Repair Center. She / he will ensure resources optimization to meet customer commitment dates. This includes the assignment of the repair orders to the engineers, communicate and assign repair completion dates to customers, maintain operations data accuracy at all systems, and keep the Service Manager informed of progress throughout the service cycle. In this role, the Service Coordinator will interact in a daily manner with sales managers, customers, supply chain, such as, Production planning, Materials or Quality. The Service Coordinator will support the Service Manager to build a long-term strategic relationship with customers and drive initiatives for productivity and profitable growth.

Job Description

• Monitor daily the overall Service Center workload, planning the inspection, repair and upgrade or the customer orders. Document and communicate status updates and provide solutions and information when issues with customers or repairs arise.

• Provides daily direction and objectives for service technicians.

• Involvement of receiving, shipping and assign completion date of repairs direct to customers and/or OEM vendors

• Inventory management and replenish of repair spare parts

• Point of contact for escalations related to Service Orders

• Liaisebetween internal stakeholders as production, materials, or export logistics to ensure on time repair and delivery

• Execute service offerings, as upgrades, service agreements or key accounts special requirements per detailed agreements

• Manage special decision-making requests from customers, that might require special deviations through the processes

• Must be willing to work with returned products, which may contain industrial waste (oil, sludge, water)

• Must be able to bend, twist, and stand for long periods of time through the course of the workday.

• Must be able to lift to 50 lbs. at a time when RMAs received and/ or shipped.

• Stays current with product technical changes, advancements while aware of problems and techniques used in other repair locations for knowledge sharing purposes

• Maintains compliance with company policies, safety standards and good housekeeping Practice

• Create, update, and maintain process documents and/or procedures in compliance with ISO-9001

• Involvement in Root Cause Analysis, Non-Conformance Reports, and stop work initiatives as directed by service manager when warranty based on customer feedback and/ or business needs

Qualifications/Requirements

• Having a Associate's Degree from an accredited college or relevant experience or
  a High School Diploma with a minimum of 7 years of industry experience role.

Desired Characteristics

• Supervisory experience a plus

• Self-motivated, quick learner, and creative problem solver

• Have a mindset of customer intimacy and continuous engagement to ensure excellence in service delivery.

• Have excellent communication, negotiation, interpersonal and leadership skills.

• Have established project management skills.

• Familiarity with lean manufacturing techniques

• SAP and/or Sales Force experience

• Strong Computer skills with familiarity of MS Office products, and data analysis

• Experience working within a Product service environment

Location

• Skaneateles NY 13152

WGT will only employ those who are legally authorized to work in the United States for this opening.

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive

Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

Candidates for this role (office-based/ hybrid/ remote) must be located in or near the locations displayed above. The pay range/scale displayed above represents Baker Hughes' good faith estimate of the minimum and maximum for this position at the time of this posting and applies to the possible locations for this position. Baker Hughes will issue a non-bias competitive offer; the salary range posted for this position reflects the projected hiring range for new hires, full-time salaries in some U.S. locations, not including equity or benefits. Where an applicant will ultimately fall within the pay range/scale depends on a variety of factors, including, for example, geographic work location, skillset, qualifications, internal pay alignment, level of experience, and demonstrated performance over time. Please keep in mind that the range stated above is the full base salary range for the role and does not include other forms of compensation. Your recruiter can share more about the pay range for this position during the hiring process.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.