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Job Description: Satair is looking for a Head of Tooling and Repair Services to join our team in Herndon, VA. Job Summary: The job holder owns the disciplinary leadership role for the Tooling and Repair services Airbus Channel, ASOMRUC including all associated tasks within the framework of the delegation of duties, The role exists to effectively market & grow the Tooling and Repair services, handling all related sales inquiries, RFP & RFQ. Developing excellent customer relationships & looking for opportunities to extend Satair's business success. Meet the Team: Our team acts in direct exchange with external customers (airlines, MRO) and offers the "Repair" , "Exchange" and "Lease" services for Airbus Proprietary Parts, Tools & GSE. Furthermore, the team coordinates the repair of customer components with the external repair stations. Your Working Environment: The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze! How We Care for You:
Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.
Your Challenges: Primary Responsibilities: Customer order management : 40%
Responsible for ensuring the relevant process steps along the core products Repair and Lease. This includes the prioritization of tasks and the allocation of work priorities to individual team members on a daily basis. Manages the order book proactively and implements ideas and initiatives to improve the operational key figures repair turnaround time (TAT) performance and reliability as part of continuous improvement. Designs and promotes a sustainable development of the team within the framework of global change processes such as projects or market conditions. Forms the interface to those directly involved in the process at the escalation level, such as customers, suppliers, service management, tools engineering, repair network management and is responsible for solving or prioritizing process-related problems. Makes an active contribution to CSIP (Customer Service Improvement Program) within the framework of business reviews with customers. Build up a detailed picture of the Aerospace / MRO market place in the Americas segmenting the market Undertake customer / site visits as required Undertake key customer business reviews identifying service quality / satisfaction & new business opportunities Manage customer "formal" contact regarding price increases & Regulatory information Propose new service opportunities to Senior management and customers Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned Initiate and follow up on action tracker to ensure improvement plans are met Ensure changes in supplier performance are communicated to all stakeholders Actively manage the creation and implementation of regional business plans specific to Proprietary tools/ tool repairs and MC10 Repair, Exchange and Lease services
Management & leaderships: 40%
Attend monthly Management Review Meeting making a fully contribution to the operational management of the company Maintains excellent communications with the respective organizations Provides technical support which serves as the backbone to the interface between Satair and its customers in the GSE/Tool business. The scope of the tooling business includes: sale of new tools, lease of tools, and repair of Airbus and customer-owned tool inventory. Ensure Satair staff fully understands the technical aspects needed in the tools to be purchased or leased. Manages customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner. Manage Team SQCDP and escalation Lead, mentor, and develop team members. Own the full employee lifecycle, from hiring and onboarding to performance management and career pathing. Set clear performance expectations and own the performance management process for the team, providing regular, constructive coaching and holding the team accountable for results. Resolve complex, escalated issues and ensure the team's training is up to date. Lead the governance with regards to operational and financial performance from target proposal (AOP, Forecast) to follow up (MBR - Monthly Business Review)
Process and stakeholder management: 15%
Support AD's in maintaining and winning new business. Run campaigns/events focused on suppliers / customers Proposed process improvements to existing Satair processes Establish comprehensive commercial offers including the relevant elements for management approval Further expand the market position in terms of Packages Service provider agreements
Additional Responsibilities: 5%
Your Boarding Pass: Qualified Experience and Training: Education: Required
Experience: Required
5+ years of related work experience Leadership experience required Knowledge about the product management discipline Proven ability to meet and exceed profitability targets consistently Strong business acumen and Negotiation skills Strong analytical skills combined with pragmatic application
Preferred
Professional and practical insight and experience with purchasing and logistics Experience in airline and/or MRO operations Sound knowledge of spares and logistics processes and Airbus Services Knowledge of civil aviation requirements and rules and Airbus documentation Broad range of persuasion abilities, e.g. logic, authority, empathy
Travel Required:
Citizenship:
Requirements:
Onsite or remote: Onsite 60% Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. As needed Sitting: able to sit for long periods of time in meetings, working on the computer. Daily Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. As needed Standing: able to stand for discussions in offices or on the production floor. Daily Travel: able to travel independently and at short notice. Several times a quarter Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Frequently Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. Frequently
Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. Equal Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Satair USA, Inc.
Employment Type: US - Direct Hire
Experience Level: Professional
Remote Type: Flexible
Job Family: Leadership
------ Job Posting End Date: 01.16.2026
Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
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Satair Group
parental leave, paid time off, profit sharing
Dec 24, 2025