PRIMARY PURPOSE: Supports clinic leadership with managing business and operational functions across ambulatory clinics, including stand-alone multi-specialty community clinics and campus-based specialty clinics. Responsible for supervising business and operations staff, ensuring high performance in key areas such as patient access, registration, productivity, revenue cycle processes, and front-end operational efficiency. Serves as a frontline leader supporting daily operations and the execution of clinic goals.
MINIMUM SPECIFICATION
Education:
- Bachelors degree in business administration, healthcare administration, or related discipline preferred.
Experience:
- Five (5) years of progressively responsible experience in ambulatory operations, revenue cycle, or clinic management required.
- Two (2) years of supervisory or leadership experience overseeing operational or business support staff in a healthcare setting or four (4) years of healthcare related experience in an ambulatory clinic setting required.
- Prior experience with registration, scheduling, patient access, and revenue cycle processes in a clinic environment required.
Equivalent Education and/or Experience:
NONE
Certification/Registration/Licensure:
Skills or Special Abilities:
- Strong understanding of ambulatory clinic business operations, revenue cycle, and registration workflows.
- Demonstrated leadership and team management abilities with a focus on staff development and accountability.
- Ability to analyze operational performance and implement process improvements to increase efficiency and financial results.
- Excellent verbal and written communication skills including the ability to communicate effectively and professionally across disciplines with diverse staff, clinical teams, and leadership.
- Strong interpersonal and conflict resolution skills with the ability to establish and maintain effective working relationships with diverse groups across and beyond the organization.
- Ability to balance daily operational oversight with supporting strategic initiatives set by clinic leadership.
- Ability to work in challenging situations involving competing interests, and high level-interdisciplinary groups.
- Excellent time management and organizational skills with the ability to manage multiple demands and respond to rapidly changing priorities.
- Knowledge of regulatory requirements and standards applicable to the healthcare environment.
- Proficiency with Microsoft Office, practice management systems, electronic health records, and office productivity tools. Ability to learn new software programs.
RESPONSIBILITIES:
Clinic Operations
- Supervise daily activities of business and operational staff, including medical practice assistants and other front-desk/administrative roles.
- Ensure timely and accurate registration, scheduling, point-of-service collections, work queues, and front-end revenue cycle activities.
- Support clinic leadership with achieving operational goals related to access, productivity, financial performance, and patient satisfaction.
- Monitor and improve clinic workflows to maximize operational efficiency and support clinical teams in delivering care.
- Collaborate with revenue cycle teams to ensure compliance with billing and reimbursement processes.
- Serve as a key contact for resolving operational issues, escalating to clinic leadership as appropriate.
- Support staffing coverage, scheduling, and frontline decision-making to ensure continuous clinic operations.
- Participate in initiatives to improve patient access, clinic throughput, and staff satisfaction.
- Oversee ordering and management of clinic supplies to support daily operations.
- Serve as the first line for customer relations and service recovery for the clinic.
Regulatory
- Ensure operations are carried out in compliance with regulatory agency and accreditation standards.
- Works collaboratively with others to validate and sustain compliance with regulatory and accreditation standards.
- Conducts routine compliance or operational audits to identify gaps and implement remediation plans when necessary.
- Works collaboratively with leadership and/or Compliance to investigate and respond to matters of concern or alleged violations taking corrective action as necessary.
- Provides timely and accurate responses to requests for information from regulatory agencies and accrediting bodies.
Fiscal Management
- Promote activities to achieve operational efficiency.
- Manage staffing levels within established targets.
- Analyze operational reports, productivity metrics, and revenue cycle data; recommend and implement corrective actions as needed.
- Collaborate with revenue cycle teams to ensure compliance with billing and reimbursement processes.
Talent Management
- Recruit and retain talent with a variety of backgrounds, skills, experiences, and viewpoints that reflect the communities we serve.
- Promote and support a culturally welcoming, inclusive, collaborative, and highly engaged work environment where everyone feels empowered to bring their full, authentic selves to work.
- Ensure compliance with mandatory requirements and that required licensure, certification, and/or registry are current and in good standing for all employees.
- Annual performance appraisals are completed timely.
- Provide coaching, performance feedback, and training to business staff to foster employee engagement, accountability, and high performance.
Professional Accountability
- Acts with the highest integrity and ethical standards while adhering to Parkland's mission, vision, and ICARE values.
- Adheres to organizational and department policies, procedures, and guidelines.
- Completes assigned training, self-appraisal, annual health screening and other mandatory requirements timely.
- Attends required meetings or events.
- Recognizes and communicates ethical and legal concerns through the established channels of communication.
- Demonstrates accountability and responsibility by independently completing assigned work and projects on time.
- Provides timely responses to requests for information.
- Maintains confidentiality at all times.
- Performs other work as requested that is reasonably related to the employees' position, qualifications, and competencies.
Requisition ID: 992063
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Parkland Health and Hospital System (PHHS)
Jan 08, 2026