Performance Excellence Operations Specialist Senior - Performance Excellence

Summary:

The Senior Operations Specialist leads performance monitoring and sustainment efforts across ministries to ensure alignment with One CHRISTUS operational standards and performance expectations. This role sets and manages priorities to maintain strategic initiatives in sustainment, proactively identifying risks through advanced data analysis, process evaluation, and cross-functional engagement.

The Senior Specialist applies critical thinking to lead root cause investigations, recommends corrective actions, and escalates systemic deviations to senior leadership when necessary. This position serves as a coaching ministry leader and collaborates with clinical, operational, and analytical teams to reinforce high performance and consistent execution.

The Senior role serves as an SME because of their high level of expertise in operational metrics and process improvement methodologies, and the ability to influence across all levels of the organization. This position deals with highly sensitive and confidential information.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Develops and maintains trusted, collaborative relationships with leaders, physicians, associates, and cross-functional teams to promote operational excellence and sustainment of One CHRISTUS standards.
• Leads performance monitoring and sustainment activities across ministries, ensuring alignment with organizational goals and operational standards.
• Utilizes data analysis and process evaluation to identify trends, risks, and opportunities for improvement, translating findings into clear, actionable recommendations.
• Facilitates and supports root cause investigations, working with stakeholders to develop and implement corrective actions that achieve sustainable results.
• Applies appropriate process improvement methodologies (e.g., Lean, Six Sigma) to identify opportunities for efficiency, waste reduction, and improved performance outcomes.
• Coordinates and oversees improvement initiatives, managing priorities, timelines, and stakeholder engagement while adapting to project scope and available resources.
• Prepares and delivers clear, concise reports, visualizations, and presentations to communicate performance insights and recommendations to diverse audiences, including executives and ministry leaders.
• Provides guidance, coaching, and mentorship to Operations Specialists and other team members, fostering the consistent use of PET tools, methods, and sustainment practices.
• Collaborates with operational, clinical, and analytical teams to ensure that performance improvement strategies are realistic, data-informed, and aligned with enterprise priorities.
• Escalates unresolved or systemic performance deviations to senior leadership for further review and intervention.
• Benchmarks and research industry and market trends to inform ongoing improvement strategies and sustainment plans.
• Participates in special projects and performs other job duties as assigned.

Job Requirements:

Education/Skills

• Master's degree in Business Administration, Healthcare Administration, Industrial Engineering, or a related field required.
• Proficient in Microsoft Office Suite Tools: Excel, Word, PowerPoint, Visio, Project, and Outlook
• Proficient with Lean and Six Sigma methodologies
• Ability to work full-time in a hospital, clinic, or office environment
• Ability to work with all levels of associates across the organization
• Exceptional teaching, speaking, and interpersonal communication skills
• Bilingual, English/Spanish is preferred

Experience

• Minimum 5 years of professional experience in a healthcare setting

Licenses, Registrations, or Certifications

• Lean Green Belt, Six Sigma Green Belt, or Lean-Six Sigma Green Belt required
• Lean Black Belt, Six Sigma Black Belt, or Lean-Six Sigma Black Belt preferred

In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time