Sr. Briefing Manager

This role operates as a senior, strategic individual contributor within the North America Executive Briefing Center. It serves as a critical extension of EBC leadership, translating strategy into execution and driving the evolution of how Lenovo engages its most important customers.

The role goes beyond briefing delivery to shape engagement models, influence the conversations we host, and continuously improve the guest experience. The individual in this role operates with significant autonomy, provides guidance across functions, and applies deep expertise to complex, high-impact engagements, without formal people management responsibility.

Responsibilities

Strategic EBC Execution and Experience Leadership

• Act as a strategic execution arm of the EBC, translating leadership direction into scalable programs, experiences, and operating models
• Shape how Lenovo engages, hosts, and influences customers by designing briefing structures, engagement flows, and experience standards
• Apply expert judgment to elevate briefings from tactical meetings to outcome-driven, strategic conversations
• Lead complex, cross-functional initiatives that support EBC transformation, experience redesign, and new engagement approaches
• Operate with broad latitude to define approaches, recommend solutions, and drive execution within the EBC operating model

EBC Operations and High-Impact Engagements

• Own end-to-end execution of high-visibility briefings, executive visits, and strategic customer engagements
• Serve as the primary operational and experiential lead for complex, multi-stakeholder briefings
• Influence agenda design, session sequencing, and narrative flow to ensure cohesive, high-quality engagements
• Maintain oversight of briefing calendars, priorities, and execution quality across the EBC

Content, Conversation, and Guest Journey Development

• Partner with stakeholders to shape the conversations driven in the EBC, not just the logistics that support them
• Develop executive prep, briefing materials, and engagement frameworks that enable informed, strategic dialogue
• Explore and pilot new hosting formats, engagement models, and experiential elements to keep the EBC relevant and differentiated
• Capture insights from customer engagements to inform continuous improvement and future program design

Cross-Functional Influence and Alignment

• Provide guidance and direction to Sales, Alliances, Product Marketing, and Worldwide EBC partners on EBC-related initiatives
• Influence senior stakeholders and subject matter experts to align on messaging, readiness, and experience quality
• Negotiate priorities, timelines, and resource needs across functions to support EBC objectives
• Serve as a trusted advisor to leadership on EBC execution challenges and opportunities

Measurement, Insight, and Continuous Improvement

• Analyze complex operational and experiential challenges tied to EBC performance and customer outcomes
• Drive the development and application of measurement frameworks to assess briefing effectiveness and engagement quality
• Identify opportunities to improve processes, standards, and operating practices, and lead their implementation
• Contribute to the development of playbooks, SOPs, and scalable models that support long-term EBC effectiveness

Basic Qualifications

• 12 years of relevant work experience
• Must be based in or relocate to the Morrisville, Raleigh, Durham, North Carolina area, as this role requires regular in-person presence at the Executive Briefing Center to effectively execute customer engagements, lead on-site experiences, and support high-touch executive interactions
• Senior-level program management experience operating in complex, cross-functional environments
• Proven ability to influence without authority and operate as a trusted expert advisor
• Experience supporting executive-level customer engagements or strategic marketing programs
• Strong analytical and problem-solving skills, with sound judgment applied to ambiguous situations
• Ability to manage multiple high-impact initiatives with minimal direction
• Clear, confident communicator comfortable engaging with senior leaders

Preferred Qualifications

• Background in experiential marketing, executive briefing centers, or strategic event programs
• Experience contributing to organizational or program transformation initiatives
• Familiarity with Lenovo's sales motions, alliance engagements, or marketing operations models