Business Process Specialist III

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

ESSENTIAL DUTIES:

• Conduct methodical investigation, analysis, and review of operational processes, systems, and workflows.
• Document current and future state processes, ensuring clarity and compliance with organizational standards.
• Develop and maintain presentations and reports for internal and external stakeholders (e.g., PUC settlement reporting, rate case customer reporting, yearly metric reviews).
• Create and update policies, procedures, and training manuals for back-office operations.
• Develop QA programs to monitor compliance and performance.
• Recommend and implement changes to existing procedures to improve efficiency and effectiveness.
• Act as liaison with technology teams to define and implement solutions with long-term impact.
• Perform collection analysis and state-level overviews.
• Manage Banner data cleanup and serve as a Banner system expert across all areas.
• Assists with other tasks or projects as assigned.

QUALIFICATIONS:

• Bachelor's degree required
• A minimum of two years general business operations experience.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong proficiency in MS Office, particularly Excel (ex: pivot tables, charts, graphs, V-LookUp)
• Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal customers
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, collaborative, and deadline driven environment
• A team player; able to work effectively in a team fostered environment

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Perform sedentary work- exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time..
• Working conditions may include travel to work sites of Essential Utilities and/or other constituents (if applicable)

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.