Coordinator, Administrative Services

The Administrative Services Coordinator performs a variety of administrative and logistical duties to support the effective provision of academic support services to university students. The Administrative Services Coordinator manages customer service for the department and works with the Director and staff to create procedures that allow students to easily connect with and have positive experiences with the learning center. The Administrative Services Coordinator supervises student workers, provides administrative support to the department's fee-based services, and performs office management tasks.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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* Manage the reception desk functions of the department, including staffing the reception desk, creating the schedule, and providing coverage.

* Maintain the presentation of the lobby area at the main location and consult on set-up of other locations ensuring that areas are welcoming and accessible.

* Supervise up to 15 student workers (Desk Assistants).

* Under the direction of the supervisor, will assist with recruitment of Student Workers, training, and complete evaluations for student workers. Review and approve payroll for student workers.

* Provide information to and assist students with the process of registering for Think Tank services. Resolve customer service issues regarding registering for services, complaints, or questions about departmental policies and procedures.

* Manage electronic correspondence generated by Think Tank email.

* Work closely with department staff to ensure efficient reception services and maintain consistency in messaging to students about programming.

* Create, implement, document, and revise reception procedures as needed.

* Ensure student visit information is accurately captured.

*Assist with troubleshooting and testing department registration systems.

* Perform administrative support tasks for Math Exam Prep Services.

* Resolve customer service issues including but not limited to registration changes and questions about policies and procedures.

* Coordinate location logistics by approving internal and external space use requests, managing access to and operating hours of locations, being a liaison to campus partners regarding space use and access.

* Approving technology reservation requests, and processing maintenance requests as needed.

* Maintain office supply inventory and facilitate supply orders as needed.

* Assist Director by arranging larger meetings and sending out department-wide communication to the staff.

* Regularly communicate the progress, outcomes, and direction of work to Director. And
provide recommendations concerning improvement of programs and services.

* Support department through participation in a variety of institutional, divisional, and department wide activities, assignments, and committee work.

* Other duties as assigned.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through experience required.
• 1 year of relevant work experience required.

• Experience in supervising and training staff.
• Experience in providing excellent customer service to a broad customer base.
• Experience in planning, coordinating, and providing updates on projects that involve multiple teams.