Senior Engineering & Operations Center Director

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Engineering & Operations Center Director

What this job involves - This role is a key leader in the Global Client Operations organization, and a key contributor in the advancement of our client team, client support services, Centers of Excellence, IFM, Engineering, and all critical stakeholders. S/He will work with key leaders in the organization to drive operational excellence, innovation, continuous improvement, and customer satisfaction with a laser focus on driving agility, speed to market, and 100% uptime in critical operations.

This position:

• Provides leadership, strategy, and vision necessary to ensure that we effectively grow the organization, develop scale, and ensure financial strength and operating efficiency

• Develop actionable business strategies that deliver on short term and long-term priorities

• Translates strategy into actionable goals for performance and growth, helping to implement organization wide goal setting, performance management and business planning

• Includes oversight of a 24/7 operations team

This Critical Leader and Key Member of the Global team, will understand the underlying business processes and technologies being used within the organization and make recommendations on how to achieve long-term scalability and reduce operational cost while building a best in class organization focused on innovation and new technologies. S/He will design and implement standard world class processes supported by lean process re-engineering and drive internal technology development to support critical operations while leveraging potential AI opportunities. The role requires interacting with cross functional end users and SMEs that represent all key stakeholder groups in all global organization and partnering with the process owners in each of the product delivery areas. The leader will coordinate and facilitate all activities associated with the process reengineering from end-to-end and will also provide internal consultative transformational expertise and advice.

The leader works closely with Global Operations Leadership, process owners, and execution teams to ensure transformational work is on strategy and adequately breaking free of current-state fixed thinking.

Essential functions include:

• Responsibility for all transformation engineering initiatives and operations for the account.

• Embodies and practices a culture of safety, customer service, compliance, and quality.

• Able to lead and influence a highly matrixed team and demonstrate an owner's mentality across technical services and products.

• Provide leadership and direction to cross-functional teams empowered to drive process improvement, productivity improvement and cost reduction across multiple projects simultaneously to attain world class quality standards.

• Ability to translate tactical delivery actions into quantifiable benefits aligned with contractual requirements.

• Assist in the development and implementation of engineering transformation and execution road maps.

• Must be able to understand and deliver to Key Performance Indicators outlined in the facility management and engineering transformation strategy roadmap

• Client relationship management. Become a trusted advisor to clients. Set bar for excellent customer service throughout the organization.

• Ability to quickly assess hard services performance and recommend swift action to operationalize strategy and road maps.

• Oversight, influencing and management of Facility Management teams across the region and coordination with engineering, operational excellence, global operations, products, and account teams.

Additional Responsibilities Include:

• Develop and implement strategies to ensure the smooth and efficient operation of critical systems and processes.

• Ensure that all critical systems are properly monitored and maintained to minimize downtime and ensure maximum uptime.

• Develop and maintain relationships with key stakeholders, including vendors, customers, and internal teams.

• Ensure compliance with all relevant regulations and standards, including data privacy and security regulations.

• Develop and manage budgets for critical operations, ensuring that resources are allocated effectively.

• Provide regular reports to senior management on the performance of critical systems and processes.

• Understand MSAs and SOWs and guide teams to comply with critical deliverables and performance terms. Ensure conversion targets are met.

Minimum Requirements

• Bachelor's degree from an accredited college, or equivalent experience/combined education, with 15 - 20 years or more of professional experience leading transformational efforts

• 10+ years of experience in critical operations management, with a proven track record of success.

• Must have BMS or BAS experience

• Design Thinking experience

• Prior experience working with a large and diverse geographic region

• Knowledge of relevant regulations and standards, including data privacy and security regulations.

• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Accepting applications on an ongoing basis until candidate identified.