Hospital Front-Desk / Receptionist / Guest Services Liaison

Title: Hospital Front-Desk / Guest Services Liaison / Staff Assistant

Location: New York, NY 10065 (Onsite)
Duration: 4+ months (Possible Extension)

Location: Onsite
Schedule: Monday-Friday, 12:00 PM - 8:00 PM (Weekend rotations required)

Job Summary

The Guest Services Liaison / Staff Assistant serves as a key point of contact for patients, visitors, and staff within the hospital. This role provides accurate patient location information, assists visitors with directions and hospital policies, manages phone and walk-in inquiries, and offers administrative support to the Director of Patient Relations. The ideal candidate is customer-focused, calm under pressure, and adaptable to changing departmental needs.

Key Responsibilities

• Greet and assist patients, families, and visitors in a professional and compassionate manner
• Provide accurate patient location information using hospital systems and coordination with Admitting, Nursing Units, OR, PACU, and other departments
• Answer and triage incoming phone calls and walk-in requests from patients, families, and staff
• Identify urgent requests and deliver messages promptly or page appropriate staff
• Transfer calls to patient rooms or departments and provide clear contact information
• Maintain strict patient confidentiality and comply with privacy regulations
• Track and follow up on messages for Patient Representatives
• Monitor lobby and elevator areas and explain visitation policies to visitors
• Direct visitors to hospital departments, conference rooms, and local amenities (hotels, restaurants, garages)
• Provide clerical and administrative support to the Director of Patient Relations as needed

Required Qualifications

• 2-4 years of relevant experience (healthcare, hospital front desk, guest services, or administrative support preferred)
• Strong verbal communication and interpersonal skills
• Ability to manage high-volume calls and in-person interactions in a fast-paced environment
• Basic computer skills and comfort using information systems
• Ability to remain calm, professional, and empathetic in sensitive situations
• Must be flexible with schedule changes and weekend rotations
• Vaccination required

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.