New

Product Specialist

The Kendall Group
United States, Michigan, Grand Rapids
Jan 15, 2026
About The Kendall Group The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the Sales Manager, the Product Specialist is a key member of the Galloup Sales team. The person in this role is responsible for establishing and nurturing relationships with various customers, engineers, and end users in concert with outside sales personnel and our principles and vendors. This role involves promoting products and or services, understanding client needs, and collaborating with internal teams to meet customers' requirements and sales targets. Exciting work you will do: The essential duties and responsibilities of the Product Specialist will consist of, but are not limited to, the following: Develop and implement sales strategies in collaboration with Account Managers to support field activities and drive growth in the assigned territory Analyze field activities, identify areas for improvement, and implement changes to enhance productivity and efficiency Proactively seek out new prospects to expand the customer base and maximize sales opportunities within the assigned area Build and maintain customer relationships Resolve customer issues through multiple communication modalities, including in-person field visits, phone calls, and email Collaborate with Sales Team and vendors to support customer needs Support Account Managers on assigned product application, pricing and troubleshooting Generate profitable orders and meet or exceed the annual sales targets Establish a relationship of trust and confidence between Galloup, manufacturers, and customers Ensure that field activities, such as customer visits and walk-about surveys, are properly planned, organized, and executed to achieve maximum productivity and effectiveness Monitor all quotations generated, ensure that they are professionally followed-up to maximize sales Analyze reasons for unconverted quotations and recommend necessary changes to improve the conversion rate of future quotations into orders Develop a comprehensive understanding of the allocated customer base and stay informed about market activities and competitor actions within the segment Continuously enhance your skills and knowledge through company-sponsored training programs and self-study to uphold a high standard of product expertise and sales techniques Utilize acquired knowledge to create technical proposals, emphasizing benefits and improvements to plant efficiency for customers and prospects Perform other duties as assigned Competencies you possess: Service Excellence Results, Action Oriented Accountability and Responsibility Understanding Others, Listening Teamwork and collaboration Priority Setting Problem Solving Time management What you'll need: Experience: 3 years' technical sales experience in a related field Education: High School diploma or GED Analytics/Computer Skills:Experience working with MS Office, especially Excel; mechanical aptitude; technical knowledge of institutional systems and applications Organization Skills:Highly organized and detail-oriented; Cross-functional skills:Ability to work well cross-functionally; provide excellent internal and external customer service; Excellent presentation skills Communication Skills:Excellent verbal and written communication skills; strong negotiating and sales planning skills Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Frequent sitting, driving, and getting in and out of a vehicle Ability to see/sit/stand/walk/talk and hear Ability to be on your feet for 8 hours a day Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel Physical Environment: Normal office environment; warehouse, fabrication environment and exposure to moving equipment Travel: Willing to travel up to 70% Driver's License: Must possess and maintain a valid driver's license Qualifications we prefer but don't require: Work Experience: Prior experience as a product specialist with similar products in an industrial environment Education:bachelor's degree in engineering or business The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.