Manager of Technology Support

Priority Consideration Date: February 15, 2026

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating, and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversit,y and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Latine, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Summary:
This position provides expert-level supervision, consultation, design, development, lifecycle management, maintenance, and problem-solving activities related to computing endpoints, classroom technology, and the help desk at Tacoma Community College. This position is the campus IT Accessibility coordinator and will develop and lead compliance, training, and verification processes. This position manages and supports a variety of enterprise systems across TCC. Responsibilities include highly complex tasks such as planning, research, development, implementation, and maintenance of computer hardware, software, and customer support of enterprise applications, services, and a variety of academic and administrative systems across TCC. Hire, train, and supervise staff and provide leadership to ensure stable, high-quality technology services and equipment in support of the administrative and instructional environment. This position leads others in the form of future planning, development, and deployment of technology resources. This position will collaborate with others across campus in support of new initiatives. This position stays abreast of new technology and is integral to planning future campus technology needs. This position reports to the Associate Director of Information Technology.

Leadership

• Develop project plans, schedules, reports, and manage activities. Provide multiple alternatives and scenarios to be considered in decision-making.
• As the campus IT Accessibility Coordinator this position will be the leader responsible for reviewing all VPAT and HECVAT documents to ensure software and services are accessible.
• This position leads and serves on IT and other Accessibility committees. It will ensure compliance at the federal, state, and local level and develop/implement related activities at an expert level.
• Provide training and/or training materials and knowledge transfer to customers and team members.
• Hire, direct, supervise, and evaluate staff who provide support for instructional and administrative technology services. Participate in the hiring process for appropriate staff, including identification of need and related qualifications.
• Leads planning, design, and implementation for new technology initiatives and projects. Collaborate with campus employees, departments, and divisions to identify and support technology needs.
• Conduct planning and implementation to incorporate complex systems in line with departmental goals.
• In consultation with Instruction, advocate for appropriate implementation and use of instructional technology in the institutional and educational process and establish service level agreements.
• Leads, trains, and supervises the activities of the IT Help Desk operations and support personnel. Manage and route escalated work orders and service requests.
• Coordinate and manage vendors, employees, and projects to specify, define, design, and procure solutions.
• Ensure the availability and reliability of technology services in accordance with TCC's needs. This includes certifying equipment and programs for proper maintenance, control, administration, and documentation.
• Represent the department's operation and planning efforts as a member of the Academic Technology Committee and other forums as assigned.
• Inform and implement the Information Technology Security Program, outlining standards necessary for balancing college educational, business, and information security objectives.
• Assist in strategic and tactical planning, development, evaluation, and management of the information and technology systems and services for the college. Stay abreast of and anticipate technology trends, best practices, and needs.
• Recommend and manage cost-effective purchases and replacement programs for campus hardware and/or software service assets.
• Establish and maintain a professional working environment that promotes teamwork and organizational values.
• Contribute to creating a safe, bias-free working environment, which engenders respect for differences and encourages inclusion.
• Oversee and execute effective asset management and inventory control.
• Oversee and execute efficient, cost-effective, and environmentally-friendly surplus of decommissioned assets following applicable policy and procedure.
• Support faculty and student use of the College's computing labs and multimedia presentation spaces.
• Supervise Multimedia Support technician.
• Monitor budgets and supplies inventories.
• Manage relationships with vendors.
• Monitor the campus printing systems. Propose changes when needed. Authorize student refunds and account corrections.
• Supervise PC setup, maintenance, and problem isolation for instructional and administrative computers.
• Supervise full-time support technicians, part-time support technicians, and student employees.
• Oversee the creation and deployment of appropriate PC images.
• Problem Resolution and Training. Resolve escalated system and end-user problems and train technical staff on discovered resolutions. Write technical articles and procedures for IS staff. Write end-user and technical documentation. Develop and coordinate technical training plans and opportunities, including on-site and online offerings.

• Coordinate and manage vendors, employees, and projects to specify, define, design, implement, manage, monitor, maintain, and administer enterprise-level services
• Ensure the security of the campus network and technology assets.
• Provide quality customer service, including collaborating with partners to address service shortfalls.
• Perform other related duties as required and deemed appropriate in support of the Information Technology Department to accomplish assigned responsibilities and functions of the office.

Duties of the position require knowledge, skills and abilities:

• Subject Matter Expertise in Information Technology.
• A deep commitment and understanding of accessibility in terms of technology and compliance.
• Strong oral and written language skills. Excellent presentation and communication skills. Comfortable communicating with all levels of personnel, up to senior-level management.
• Effectively carry out work processes to achieve individual and organizational goals.
• Manage personal time and projects wisely; set priorities, make appropriate decisions to complete assigned tasks, and solve problems efficiently and promptly.
• Identify and understand issues, challenges, and learning opportunities; be proactive and strategic with solutions.
• Communicate promptly and responsively to the needs of the department and college community.
• Ability to direct, manage, and provide empathetic and timely customer service to students, faculty, staff, and community members in a higher education setting.
• Possess program and project management skills with the ability to plan, implement, manage, and evaluate complex programs and projects.
• Ability to communicate and relate well with diverse populations, students, faculty, staff, and the general public in a friendly, courteous, respectful, and professional manner.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ability to actively lead and participate in teams to advance the college towards the completion of shared goals.
• Ability to promote and maintain a healthy and positive work environment with collegial and cooperative work relationships.
• Ability to provide clear and ethical principles to decision-making and use judgment and discretion in sensitive matters.
• Ability to perform well under pressure and engage in critical self-reflection and growth.
• Ability to represent the college effectively at all levels, both internally and externally.

Duties of the position required experience:

• Demonstrated success working effectively with ethnically and culturally diverse populations
• Bachelor's degree in business, information technology, computer science, computer engineering, or relevant field OR 5+ years of equivalent IT management work experience OR Equivalent education, certification, or experience may be substituted for the degree.
• 5 years of full-time increasing responsibility experience in an information technology department.
• 3 years of full-time experience in supervision and responsibility over an area that reports to this position.
• Experience and knowledge of ITIL processes.

• Successful completion of a criminal history background check prior to employment.

Application Materials & Procedure
Complete application packages must include the following.

1. Tacoma Community College online application.
2. Resume & cover letter describing how your educational background and experience align with the responsibilities and qualifications.
3. Unofficial copies of transcripts for all colleges and universities attended.
4. Tacoma Community College is committed to eliminating barriers and systems of oppression so we may serve all learners AND support each other as colleagues. We strive to be an anti-racist institution and value compassion, respect, and continuous improvement. A critical component of this is the understanding that the work of establishing, cultivating, and championing Equity, Diversity, and Inclusion (EDI) belongs to all employees. Please share with us, in an attached statement (maximum two pages), how your experiences and understanding of EDI will contribute to, foster, and support this crucial work here at TCC.

Compensation and Benefits