Help Desk Supervisor - Oakton College

Basic Function and Responsibility:

The Help Desk Supervisor position is responsible for leading the Help Desk operation, Information Technology's (IT) primary customer support center for students and employees. This role involves overseeing daily support operations, ensuring the delivery of high-quality technical assistance, and enhancing the customer experience by monitoring support cases across IT and coordinating internal service level standards. The Help Desk Supervisor is responsible for leading, training, and mentoring IT support personnel (includi... more...