Manager - EVS Laundry

Why Bally's?

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Manager EVS/Laundry is responsible for leading the EVS and Laundry team with a focus on property cleanliness, excellent guest service and quality product delivery to our guests

Responsibilities:

• Responsible for managing staff and the overall daily management of EVS and Laundry departments. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Director.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures the day-to-day cleaning of the Casino property is performed to established standards; also ensuring deep cleaning activities are performed with minimal impact to operations, during applicable shift. Inspects completed work.
• Ensure all laundry production is meeting property standards and guest needs.

• Ensures adequate par of supplies is maintained and all equipment is routinely checked. Orders all supplies and equipment inventory.
• Maintains a par of all linen, guest supplies and hotel supplies.
• Responsible for ensuring OSHA standards are followed.
• Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Monitoring customer service scores, training team members and coaching leader to close service gaps and drive continuous improvement.
• Tracks the linen sent out to third party vendors, performs audits of linens as needed, to maintain our par levels.

SUPERVISORY RESPONSIBILITIES

This job will have supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

• Determines work procedures and expedites workflow.

• Responsible for employee performance (disciplining, coaching, counseling).

Qualifications:

• Bachelor's degree (B.A./B.S.) in related field from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills. Bilingual a plus
• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Knowledge of OSHA standards required
• Must be able to operate all standard EVS and Laundry equipment, including, but not limited to: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and handheld radio operation, washers, pressers
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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