Sr Network/VoIP Administrator (Crypto.com Arena)

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world's busiest and most successful venues in the world. As the home of three professional sports franchises - the NBA's Los Angeles Lakers, the NHL's LA Kings and the WNBA's Los Angeles Sparks - Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows.

For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyonce, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Buble, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events.

Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.

Job Summary

The Senior Network/VoIP Administrator manages and supports the L.A. LIVE Campus network and VoIP infrastructure. The role covers a broad range of technical tasks including analyzing networks, installing and modifying hardware and software, documenting processes, maintaining equipment, troubleshooting issues, and making repairs. The role is responsible for coordinating daily technology operations including the installation and maintenance of VoIP and network infrastructure across the Campus. Additionally, the administrator supports both venue and Global Technology teams with telecommunications tasks like moves, additions, changes, and everyday operations and events.

Essential Functions

• Design and implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements in addition to business requirements.
• Provision, Deploy, and Support: Cisco VoIP Phones, VoiceMail, analog lines, cable extensions, and events (Completes Adds, Moves and Changes for all internal end users, tenants, and services across the L.A. LIVE Campus).
• Manage, review, analyze and maintain the L.A. Live Campus Cisco Call Manager infrastructure.
• Monitor systems health and logs daily and address issues or concerns in a timely manner.
• Summarize telecommunications data from internal and external sources for weekly, monthly, quarterly, and annual Global Technology dashboards.
• Document telecommunications processes and procedures in addition to updating and creating new processes, such as updating existing workflows and building new workflows that help streamline current processes.
• Assists, train and provides guidance to other Full-time and Part-Time technicians.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization.
• Works constantly with Technology Services Ops Analyst to coordinate daily workload.
• Collaborate with the Information Security team in regard to data integrity and system best practices.
• Create and maintain compliance of documentation with established standards, policies, procedures, and configuration guidelines.
• Place and oversee telecom orders with carriers to port services from one technology to another.
• Analyze reports from Telecommunications vendors and work with internal and external contacts to take action as needed.
• Assist in technical projects such as upgrades to include planning, scheduling, testing, and coordinating.

Required Qualifications

• A minimum education level of: AA/AS Degree (2-year) Information Technology, Computer Engineering or related field.
• A minimum of 4-6 years of related work experience in engineering and IT support required.
• Experience with the following technologies: Cisco network hardware and software, Cisco Unified Communications hardware and software, SIP trunking, UCCaaS, ServiceNow.
• Experience in project participation (including mid-to-large scale projects, and managing multiple projects at one time).
• Experience working with Contact Center required, including understanding of call flow design and development.
• Experience with billing processes preferred, including understanding components and services on the invoices.
• Experience and full fluency in the following hardware/software: Telecommunications concepts, Industry trends -SIP, VoIP, Contact Center platforms, Incident and Problem Management via ServiceNow, TEM, Cisco Unified Communications Manager, UCCaaS, VoIP/SIP.
• Proficiency with Microsoft Office Suite (Outlook; Excel; Word); ability to learn all required business systems.
• Ability to rack, stack, and lift IT/Telecom equipment up to 50 pounds.
• Knowledge of 110 punch down blocks, ability to crimp RJ45 connectors in T-568B wiring standard.
• Excellent customer service and interpersonal skills; ability to communicate effectively with all levels of the organization.
• Ability to communicate both orally and in writing in a clear and concise manner.
• Ability to work effectively either independently or as a team member.
• Ability to prioritize requests, organize, schedule, and coordinate a variety of activities and projects.
• Ability to work with cross-functional teams when required.
• Ability to configure and troubleshoot network infrastructure including port configurations and plan changes.
• Knowledge of the relationships between local, long distance, and wireless services and Telecommunications providers.
• Ability to respond to Service Desk requests after hours.
• Must be able to work evenings, weekends, holidays, as scheduled.
• Must be willing to travel domestically, work extended hours and participate in a 24/7 on-call schedule.

Preferred Qualifications:

• BA/BS Degree preferred in Information Technology, Computer Engineering or related field.
• Previous experience working in a similar facility environment.

Pay scale:$41.00 - $45.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)