New

Product Support Quoting Analyst

Thompson Machinery
dental insurance, life insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
United States, Tennessee, La Vergne
Jan 21, 2026
Product Support Quoting Analyst ABOUT US Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth. WHAT YOU WILL DO The Product Support Quoting Specialist position is responsible for technical and administrative support for all Product Support departments. The position will also collect and enter customer data such as machine population and operating hours within the dealer and cost systems. RESPONSIBILITIES Creating and maintaining flat rates and standard jobs for use in preparing customer quote packages for service supervisors, parts departments, Customer Service Agreement (CSA) and Condition Monitoring and Product Support Sales department. Ability to generate quotes that include labor hours and parts costs, pricing for maintenance and repair of equipment or components, and will also include assistance with Cat Certified Power Train (CPT) and Cat Certified Rebuild (CCR) proposals. Assist and/or perform if qualified, Applied Failure Analysis on failed components (training will be available). WHAT WE EXPECT OF YOU We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. BASIC REQUIREMENTS Service experience preferred, including technician and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training. High school diploma required, college and/or technical education preferred. Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience with construction equipment, including Caterpillar, Deere, Case, Komatsu, etc. Candidates with limited equipment experience, but with strong engine experience will be considered. Skilled in utilizing office computer software (MS Excel, Word, PowerPoint, Outlook, Lotus Notes) Ability to learn and use Caterpillar proprietary software (Builder, SIS, AS400) Able to work flexible schedules, including overtime, nights, weekends, and on-call as required Demonstrated professionalism, integrity, adaptability, and a strong customer service focus Sense of urgency and self-initiative, and the personal drive for success Excellent communication skills Able to travel as required for meetings and training (less than 20%) WHAT'S IN IT FOR YOU At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors. The Basics Various medical plan options, including a no-cost option Vision and dental insurance Employer-paid short-term and long-term disability insurance Employer-paid basic life insurance 401k matching Profit Sharing 8 paid holidays annually Initially up to 15 days of Paid Time Off annually with increase after five years of service Employee Assistance Program (EAP) What Sets Us Apart Competitive pay Exposure to world-class CAT training and development Tuition Reimbursement Tool Purchase Assistance to buy high-quality tools at deep discounts Annual stipend toward the purchase of work boots Company Incentive Bonus Program Paid Veteran holiday annually to all service members Training and Development programs Work uniforms and professional cleaning services Financial Wellness programs Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled. Apply Now Listing is current as of Jan 22, 2026 06:44 AM