Sr Claims Manager

Do you consider yourself to be a highly technical, strong communicator with the desire to work in a team environment on complex projects? Gilbane is seeking a Senior Claims Manager to manage complex claims for our Federal division. This role can be based out of any Gilbane office with preference to Concord, California or Jacksonville, Florida.

The Senior Claims Manager oversees the evaluation, investigation and resolution of complex Requests for Equitable Adjustment (REAs) or legal claims involving the Federal Government. The Senior Claims Manager supports project teams to ensure compliance, financial recovery, and efficient preparation of REAs and Certified Claims. The Senior Claims Manager is a professional with a high level of subject matter expertise in Federal dispute resolutions including REAs and Certified Claims.

Who are we?

As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Who are you?

You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual.

You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane's business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long-term opportunities and risks that may develop in the future.

Your core values match Gilbane's: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship.

What's in it for you?

Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader.

Works with the project team and Contracts Manager to establish entitlement for REAs and a strategy for development.
• Reviews all correspondence and back up documentation relevant to the REA.
• Creates and maintains files in the appropriate file structure.
• Coordinates with Gilbane Legal, Safety, Operations, and Accounting staff as needed.
• Engages project teams or Business Unit Controllers to ensure costs are forecasted accurately and risk control measures are in place.
• Interacts with external partners such as Outside Counsel, Scheduling Consultants, and Trade Contractors, as needed.
• Coordinates with project teams to compile REA and claim submissions.
• Supports settlement discussion as needed.
• Creates monthly reports on the progress of closing REAs/claims.
• Informs the Business leader of all REAs/ claims matters and obtains approvals as needed.
• Interprets and translates the organizational strategy, ensuring team understanding of their role in accomplishing strategic goals.
• Responsible for providing periodic training of project team members in change management and REA preparation.
• Fosters a positive and inclusive work environment to motivate and engage project team members.

KEY COMPETENCIES

• Leverage Business Insights - Understand and act on industry trends, local market and economic conditions and our business model to make decisions and create competitive advantage.
• Deploy a Strategic Mindset - Take a broad, global perspective when considering proactive solutions to long-term opportunities and risks that might develop in the future.
• Display Emotional Intelligence - Demonstrate the capacity to recognize feelings and patterns of behavior and those of others. Manage emotions effectively in ourselves and our relationships.
• Drive Team Accountability - Determine priorities and delegate work; monitor and communicate progress. Establish measures to assess the impact, quality and timeliness of results; praise success and learn from mistakes.
• Coach and Develop Others - Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities. Plan for and support development of individual skills and abilities.

EXPERIENCE/EDUCATION

• Bachelor's degree in a related field: Construction Management, Engineering, Contract Management preferred.
• 5-10 years of experience in Federal claims or other relevant industries
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES

• Advanced written, verbal, and interpersonal skills.
• Ability to function as an integral part of a team while being highly collaborative.
• Ability to coordinate efforts involving individuals from different geographic areas as well as external partners.
• Ability to understand issues quickly and follow through with a resolution.
• Advanced customer service skills.
• Advanced problem solving, planning, multi-tasking, and organizational skills.
• Proficient in Microsoft Office specifically Outlook, Word, and Excel.
• RMS (Resident Management System) and eCMS (Electronic Construction and Facility Support Contract Management System) proficiency is beneficial.
• Proficient in Schedule evaluation and analysis; experience with P6 is beneficial.
• Experience with searching, extracting, and handling large data bases.
• Experience with Cost Analysis.
• Familiarity with Federal Acquisition Regulation (FARs).
• Experience and knowledge of construction process and documentation - Drawings and specifications.

This position can be performed remotely or from any U.S. location where Gilbane has an office. Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.

The pay ranges from $163,710 - $232,800 plus benefits and retirement program.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.