Construction Loan Servicer II

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POSITION SUMMARY

Under supervision of the Construction Loan Manager, this position is responsible for all residential and/or commercial construction loans from initial set up to full repayment; enters budget, reviews and monitors construction loan data for completeness and accuracy. Exercises good judgment within defined procedures and practices to determine appropriate action.

MAJOR DUTIES & RESPONSIBILITIES

• Reviews the approval and terms of the Credit Authorization and essential documentation ensuring the accuracy of the budget. Sets up loan budget with the line items for monitoring and the construction Loan Disbursement File. Conducts pre-construction meetings with builders and borrowers.
• Reviews, analyzes, and collects all required documents such as builders' risk or course of construction insurance, workmen's comp and general liability insurance, W9's and all corresponding business documentation.
• Ensures the timely process of all construction loan disbursements within our Service Level Agreement to provide the highest level of customer service.
• Orders third party inspections, balances borrowers' budget against bank records, identifies insufficient funds in budget line items as well as the overall budget, and obtain approvals for budget change requests.
• Monitor use of borrowers' funds for soft costs and equity requirements and disburse funds on borrower's behalf.
• Monitors interest reserve on all accounts with interest reserve, assures accurate billing when interest reserves are exhausted.
• Monitors bank-controlled accounts for contingency funds.
• Collects lien waivers and invoices, foundation endorsements, & date down endorsements; if applicable.
• Interfaces with loan officers, title companies, borrowers, builders, inspectors, and other loan processing staff to manage the servicing of the construction project. Provides excellent customer service to client, responding to all inquiries and research requests.
• Prepares and process payoffs, lot sale payoffs, and lien releases. Ensures accurate pay off demands.
• Ensure all disbursements and other pertinent documentation is scanned and saved into Synergy/Encompass.
• Review and approve new builders or vendors. Builder or new vendor set up in the Bank's core system. Annual maintenance on builders and vendors for updated W9's, general and workman's comp insurance, business licenses, certificate of good standing, and SOS tradename. Ensure all documentation for builders and vendors is saved into Synergy.
• On-going W9 tracking for year-end 1099-NEC reporting.
• Tickler Report monitoring.
• Loan monitoring for past dues
• Maturing Loan Report monitoring. Process Change in Term Agreements for loan extensions; if applicable.
• Process term-outs for construction to perm loans
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

MINIMUM QUALIFICATIONS

Education and Experience:

• Has experience with different types of construction loans, unless starting as a Servicer I.
• High school degree or GED required.
• 0 - <5 years of experience for Construction Loan Servicer I
• >5 - <10 years of experience for Construction Loan Servicer II
• >10 years of experience for Construction Loan Servicer II

Knowledge, Skill, Ability (Other Skills):

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly required shorter discussions.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include lifting up to 10 lbs.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Working conditions:

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental Requirements:

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.